Full Stack Software Engineer



About CX Social

The Clarabridge CX Social team builds a customer care tool for social media. Our clients use our software to be able to respond to the incoming questions and complaints on their Facebook pages, Twitter accounts, Instagram profiles, a.o. These clients often have a high volume of messages, on several social profiles. We try to make those people’s lives easier by offering automation tools, smart routing of messages and reply suggestions, among others.

CX Social is one of the products of Clarabridge, and in the broader context of the company we focus on all types of customer feedback (like survey results and call transcriptions), and offer advanced data modelling and dashboarding features. Read on to know more about how we work.

Working at Clarabridge CX Social

Within the CX Social Development team we try to make CX Social as good a product as it can be, by developing features based on customer feedback, and market or product insights from the Product team. These features become projects which one or more people in the team get assigned to, based on their personal interest or knowledge related to those features. Then, the feature is built and tested in an iterative way until we have something that not only works, but that we’re proud of too.

Of course, we’re totally buzzword-compliant with agile, automated testing, stickies on walls, and coffee breaks.


What we look for in people ...

  • The curiosity and humbleness to second-guess yourself and learn.
  • The patience to take some time and talk with others and share knowledge.
  • The courage to take on big projects with loads of responsibility and ownership.
  • The experience to use proven technologies, tested code, and domain language to everyone's benefit.
  • The pride to make the best product you possibly can.
  • The wisdom to leave the campground cleaner than you found it.

All jokes aside, we're looking for great full stack software engineers who are nice to work with on a day to day basis. Our product is a web application, so our main software stack has the usual parts like PHP, MySQL, Elasticsearch, RabbitMQ, Memcached, Redis, and Node.js. There are some more exotic things in there as well, like Clojure, ReactJS, Vowpal Wabbit, and others. Knowledge of any or all of these technologies is a huge plus, as is experience with high-volume web applications, scalability, and testing.

We use continuous integration and our app is deployed by everyone in the team, multiple times a day. If you know a thing or two about deployment, server management, or monitoring, come talk to us about it! We'd love to hear your opinions.


What you can expect from us ...

The CX Social development team is very passionate about making the best product out there, and works in an agile way. We are software engineers ourselves, so we know you like the best laptop and phone to be able to do your work. Same goes for personal growth opportunities. You like to go to a conference or host a meetup? Be our guest!

Of course, we offer a nice salary and bonus package, accompanied by a full healthcare plan and group insurance.

If you’d like to work with us in our office in the heart of the beautiful city of Gent, be sure to reach out to us!

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