Sales Engineer

Sales Engineer - SF/Bay area San Francisco, California Mattermost provides enterprise-grade messaging to the world’s leading organizations through an open source platform. Customers include Intel, Samsung, McKinsey & Company, Medtronic, Urban Outfitters, and the United States Department of Energy. Our private cloud solutions offer secure, configurable, highly-scalable messaging across web, phone and PC with archiving, search, and deep integration across in-house systems. Headquartered in Palo Alto, California, our company serves customers around the world with a distributed organization spanning 7 time zones. We value high impact work, ownership, being proud of what we build and being focused on customer success. If these values match who you are, we hope you'll learn more about working at Mattermost and come talk to us!
  • You will be the technical face for Mattermost's products and services for transactional and strategic sales.
  • This is a hands-on technologist role, you are working with clients and often times serving as the communication layer between the field and engineering/product.
  • You will spend 10-15% of your time focused on cross-functional, company focused activities such as technical marketing, speaking at events, blogging, updating documentation based on customer feedback, recording demos, etc.
  • Work with customers, partners, and prospects to understand and propose solutions using Mattermost technologies
  • Manage technical sales process for numerous customers day to day
  • Map customer requirements to current and future offerings
  • Own the technical sales process from introductory meetings (net new sales) through post-sales (customer satisfaction, upselling, and subscription renewals)
  • Educate prospects on the business value of Mattermost's offerings
  • Drive progress towards successful sales, in concert with Account Executives
  • Focus on customer satisfaction and success
  • Continuously learn and update skills in quickly evolving technologies
  • Effectively communicate with other lines of business such as marketing, product, customer success and engineering

  • Experience seeing the entire lifecycle from conception to design to technology evaluation to pilot program to implementation to maintenance and support
  • Ability to switch context quickly throughout the day with numerous competing demands
  • Minimum 3 years experience and success working in a customer-facing role
  • Hands-on, technical, problem solver personality
  • Confidence working with customers and public speaking
  • Demonstrated experience gathering and understanding customer business requirements
  • Comfort working in Linux environments and installing and deploying web applications, ideally in high availability cluster mode with database read replicas and load balancer
  • Ability to write simple applications in integrate to Mattermost via webhooks, drivers and APIs in a language like Python and JavaScript

  • Experience working with corporate directory and SSO systems including AD, LDAP, SAML and OAuth
  • Familiarity with EMM/MDM security solutions for deploying mobile applciations in secure environments
  • Work with this stack