developer-apis developer-tools messaging chat

Solutions Engineer

At SendBird, we are building the most scalable and powerful chat API in the world. We have customers from over 150 countries around the world serving a truly wide-range of use cases across communities, marketplaces, on-demand services, games, and ecommerce. We are working with some of the hottest (and the toughest) customers in every industry, and since graduating Y Combinator in 2016, SendBird has become one of the fastest growing startup in Silicon Valley. SendBird is headquartered in Redwood City, California and has its APAC office in Seoul, South Korea. The engineering team at SendBird is solving some of the biggest challenges related to building a reliable, feature-rich, and scalable real-time conversational experiences across different platforms. The challenges range from building a platform that can scale to some of the largest userbase across distributed environments with optimal latency, creating a feature-rich, yet lightweight and high performance client-side SDK, and building products and services that can help customers incorporate real-time conversational technologies more rapidly. You will be participating in building the best real-time conversational products and solutions possible. You are expected to learn and expand on your engineering knowledge and experiences to build a world-class product that solves difficult problems of our customers, and make it as easy as possible for the customers to harness the power of real-time chat.
  • Provide expertise, input and troubleshooting support for customer technical questions
  • Gather business and technical requirements from customers
  • On-site customer meeting and training sessions for enterprise customers
  • Write technical guides and documents for enterprise customers
  • Navigate the technical Q&A sessions during sales meetings
  • Continuously improve the product's moment-of-truth (e.g., documentation, website, dashboard, etc.)
  • Have a background in software engineering
  • Great verbal and written communication skills
  • Ability to learn and adopt SendBird SDK on various platforms
  • Knowledge of broad range of web and mobile platforms including Javascript, iOS and Android
  • Deep understanding of API/SDK product
  • Able to work independently and drive results
  • Ability to find the root cause of problems with a minimal set of information and data points
  • Ability to find the optimal solution given the resource constraints, and understands the concepts of under-engineering and over-engineering
  • Experience managing complex projects with enterprise customers
  • Experience building products on any of the major platforms
  • Technical sales experience
  • Technical writing skills
  • Experience in customer support
  • English proficiency for business collaboration
  • Work with this stack