developer-apis enterprise-software telephony
San Francisco, CA or Mountain View, CA

Engineering Manager - Data Platform (Elastic Search)



Because you belong at Twilio

The Who, What, Where and Why


Twilio's Data Platform team is looking for a Senior Engineering Manager to join our Data Platform team to help build the next generation of Data APIs, platform and products, enabling engineers and business to capture, store and processes global event data, reliably at scale. As a Senior Engineering Manager, you will be responsible for designing a thorough deployment and operation of scalable, reliable and fault tolerant data systems. Our customers are requesting a wide variety of revenue generating and platform enabling requirements from real-time and long-term analytics to data compliance with HIPAA and GDPR in EU regulations to AI and Machine Learning applications. Our Data Platform collects billions of valuable events into fast petabyte scale data stores and provides fast access to this Big Data. It enables Customer applications, Business Intelligence, Machine Learning, Analytics, Billing, Messaging and Voice products, plus more. At Twilio, developers are our customer. You will work with engineers, product managers, customer support and others to launch new products and support existing ones. The success of our data platform is in your hands. Successful candidates will have shown the ability to ship quality product in a fast-paced environment. We expect you to understand customer requirements and be able to work and communicate with other Engineering teams across the organization.


As a senior Engineering Manager, You will be leading and growing a team of passionate engineers with support and guidance to achieve sustained high velocity and predictability.  To continuously deliver value to customers, you will guide the team through Agile methodologies. You will be growing employees through career development, coaching and mentoring while guiding senior contributors to maximize their potential. You'll help provide a clear path for progression through personal development plans, defining goals, perform evaluations, and collaborate with employees on their objectives.  You will collaborate on roadmaps with Product Managers, Architects and Tech Leads to ensure the team has clear direction and priorities and ensure there is cross-training and a healthy balance between features and technical debt. By serving as the team’s Scrum Master, you will break down roadblocks, manage communications with stakeholders and dependent teams as well as create a culture of continuous improvement through retrospection. As a member of the Engineering Management team, you will foster leadership principles and behaviors throughout the organization to groom the next generation of leaders.  You will institute development best practices to ensure the team produces high quality, well architected and supportable code through a continuous delivery model. You will own, operate and maintain your team’s services with a rotating on-call incident escalation and response processes for the team. Overall you will act as an ambassador for Twilio, recruit and motivate top talent.


Twilio’s Data platform processes billions of records per day and handles petabytes scale of data. It provides platform and enables all our internal teams to develop faster products. We also provide voice and message APIs and support for our external partners and enable them to develop innovative products.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice and video capabilities directly into their software applications. The Engineering team plays an integral role in building out the products that allow our developer community to meet their communication needs.

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.   


This position will be located in our beautiful office at 375 Beale Street in San Francisco,CA.  You should expect the normal perks: catered meals, snacks, game room, ergonomic desks, etc. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, we know this is a marathon not a sprint; that builds an inclusive culture where we want all of our people to be comfortable and thrive.  We seek out people who live by ourvalues, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

About us:

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers. Founded in 2008, Twilio has over 1,000 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore and Tallinn.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

Work with this stack