developer-apis enterprise-software telephony

Engineering Manager - Voice & Video Console at Twilio (San Francisco, CA)


The Twilio platform enables companies to integrate communications directly into their applications via simple cloud API’s and with on-demand global reach.  Twilio is therefore challenged with abstracting away a world of complexity so that our customers can go global without concern for managing a global communications network with footprint throughout the world.

About the job:  

As Manager of the Programmable Voice & Video Console team, you will lead a team responsible for providing an exceptional experience for our customers for managing all aspect of their accounts, from on-boarding, to configuration and management of services, to troubleshooting and optimizing applications, to real-time analytic view into their usage metrics.

This is an opportunity to work full stack with modern front-end technologies including Node.js, React, Redux and Bootstrap to name a few.


  • Lead and grow a team of passionate engineers through their journey to Agile Maturity.  Provide support and guidance that enables the team to self-organize and to achieve sustained high velocity and predictability.  

  • Manage employee career development by providing coaching and mentoring to junior engineers while guiding senior contributors to maximize their potential.  Provide continuous performance feedback, collaborate with employees on their objectives and provide a clear path for progression through personal development plans.  

  • Own, operate and maintain your team’s services.  Employ Agile methodologies to continuously deliver value to customers.  Institute and maintain a rotating on-call incident escalation and response processes for the team.

  • Collaborate on roadmaps with Product Managers, Architects and Tech Leads to ensure the team has clear direction and priorities.  Ensure there is cross-training and a healthy balance between features and technical debt.

  • Interface with our central design team to ensure consistency across our user experiences.

  • Institute development best practices to ensure the team produces high quality, well architected and supportable code.  Lead reviews of architecture design.  Also work to enable a Continuous Integration environment.

  • Serve as the team’s Scrum Master, breaking down roadblocks as well as managing communications with stakeholders and dependent teams.  Create a culture of continuous improvement through retrospection.

  • As a member of the Engineering Management team, foster leadership principles and behaviors throughout the organization to groom the next generation of leaders.

  • Act as an ambassador for Twilio, recruiting and motivating top talent. 

Work with this stack