developer-apis enterprise-software telephony
Berlin, Germany

Network Operation Engineer - Wireless


Because you belong at Twilio

The Who, What, Why and Where

Twilio's Wireless business unit is growing rapidly and seeking a talented Network Operations Engineer to join the Wireless Super Network operating our connectivity to the mobile networks. This role is involved in planning, implementing and maintaining partners for all wireless products. Working closely with the software engineers and product managers, you will be in an idle position to drive the operational requirements of our systems.


Twilio is looking for a leader with a demonstrated track record of operational excellence on mobile networks:

  • Proficient working with SS7 and Diameter protocols.
  • Planning and configuring common monitoring metrics.
  • Troubleshooting connectivity issues.
  • Experienced in testing network roaming capabilities.
  • BS in electrical or computer engineering.
  • 3+ years experience working on integration projects.
  • Knowledgeable working with common networking operating systems.
  • Experienced with IoT use cases.


As Network Operations Engineer, you will:

  • Plan and maintain network integrations with IMSI sponsors.
  • Configure and maintain monitoring systems.
  • Take part in on-call rotation.
  • Define SIM elementary file settings.
  • Assist product owners and customer and following device best practices.


The rapid rise of IoT is contributing to Twilio’s continued growth as a company. By ensuring we operate an industry leading network, you’ll not only make a significant contribution to Twilio’s success, you’ll enable customers to imagine and create next level IoT solutions. With the enormous growth rate predicted for industries in the IoT space, this team will help Twilio navigate the path to success. You will have the opportunity to provide an excellent connectivity experience.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.


This position will be located in our office in Berlin, Germany. You will enjoy our office perks: catered meals, snacks, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About us:

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers. Founded in 2008, Twilio has over 1,000 employees, with headquarters in San Francisco and other offices in Berlin, Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Prague, Singapore and Tallinn.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

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