developer-apis enterprise-software telephony
Atlanta or Remote

Operations Engineer - Messaging Operations


Because you belong at Twilio

The Who, What, Where and Why


Twilio is looking for an Operations Engineer to join our Messaging Operations team, to perform tactical routing operations to ensure that Twilio balance maximising cost effectiveness, while providing the highest quality of service for SMS traffic. The right candidate will be passionate about serving customers, have deep SMS domain knowledge and experience, especially in the US Market.

You are a results oriented individual who is motivated to tackle complex problems, has a “can do” attitude, is passionate about messaging and metrics, and is willing to go above and beyond to help our customers.


As an Operations Engineer, you will work with a global team responsible for route analysis, route testing, monitoring, troubleshooting and reporting on routing quality and service costs. The role will also involve identifying and resolving provider configuration and service/routing related issues and devising and implementing elegant and scalable solutions to various problems at the routing, SMPP and SS7 level. Your role is key to driving excellence to ensure that we achieve the highest level of quality for SMS termination and origination for our customers and you will be a domain level expert and point of contact for Sales, Support and technical teams at Twilio.

You will own and maintain global routing products with a focus of identifying and implementing new commercial routing opportunities. The role will also involve troubleshooting issues with carriers and customers and having a deep understanding of SMS regulations and restrictions globally. You will work closely with engineering teams to drive requirements and new features and products to improve our monitoring, alerting and routing capabilities to constantly improve our operational excellence.


Twilio’s mission is to fuel the future of communications, and the mission of the Messaging Operations team is to ensure the high quality of every message that Twilio routes over our global network. Your expertise will help the Messaging Operations team continue to deliver on this mission as Twilio expands its Super Network and Messaging product offerings.

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.


This position will be located in our beautiful office in Atlanta.  What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, we know this is a marathon not a sprint; that builds an inclusive culture where we want all of our people to be comfortable and thrive.  We seek out people who live by our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

About us:

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance. 

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