developer-apis enterprise-software telephony
San Francisco, CA

Senior Engineering Manager - Platform Foundation


Platform Foundation at Twilio is an organization responsible for empowering Twilio Engineers to confidently deliver innovation by building self-service tools and services that automate, coordinate, and manage distributed systems at scale. Come join us to build our next generation PaaS to power Twilio.


We are looking for an experienced Engineering Leader interested in developing our next-generation internal PaaS at Twilio. Twilio’s Engineering Platform enables all Twilio engineering teams to execute their own zero-downtime deployments with our orchestration tools and services. We seek a software leader who is Platform minded and has built public or private IaaS and/or PaaS platforms in the past.  Ideal candidates are motivated, passionate, compassionate, customer-obsessed leaders that want to help in Twilio’s mission to fuel the future of communication.

You will lead software engineers and pair with tech leads and product managers to build our internal PaaS. You must have a strong product and architectural vision and have demonstrated the ability to execute on it. Twilions are expected to dream it and build it. You will be leading a team of Doers that will be working with Container Orchestration frameworks (e.g. Kubernetes, Mesos) and Cloud Providers (e.g. AWS, Google Cloud) to power our next generation PaaS.  As distributed computing is complex, we value effective engineers and leaders who are able to clearly communicate with their peers both verbally and in writing.


You will be responsible for driving team priorities and managing the delivery and communication of planned projects and unplanned work.  As an Engineering Manager, you will collaborate with tech leads and product managers to guide requirements and roadmap and work to define measurable goals for the team, track progress, and maintain accountability.  A fantastic Engineering Manager is accountable and responsible for developing world-class, operationally excellent services in accordance with Twilio's engineering and operating standards while growing your team through mentorship, guidance, and career development.  Job responsibilities also include being on-call and participating in post-mortems, incident resolution, SLA definition, and operational reviews.


Twilio believes in the power of Platforms to create leverage and help engineers.  Our public communication Platform has started industries and companies alike. Twilio’s internal developer Platform is the foundation that enables our engineers to drive the development and innovation of our products and services.  Our internal platforms enable our small teams to stand on the shoulders of giants and leverage hardened and mature Platforms thereby enabling them to focus on making world class services that delight our customers.

Twilio’s global infrastructure consists of thousands of microservices across tens of thousands of VMs over nine points of presence around the globe.  Our orchestration tools and services enable zero-downtime deployments that contribute to the five 9s of uptime for Twilio’s API.  They power the automated deployments of our Voice products across the globe to enable crisp, clear, low latency phone calls.  They power the automated deployments for all our internal datastores and caches which include MySQL, Cassandra, Redis, and Memcache.  

Twilio seeks to fuel the future of communication. The Platform Engineering team enables Twilio to confidently deploy their services globally. Our next generation PaaS will spur the next round of innovation at Twilio.

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in internal hack-a-thons to allow our engineering staff to dedicate two weeks out of the year to tackle any challenge they see fit. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.   


This position is located in our beautiful office at 375 Beale Street in San Francisco.  You should expect the normal perks: catered meals, snacks, game room, ergonomic desks, etc.  You will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life (we know this is a marathon not a sprint!); that builds an inclusive culture where we want all of our people to be comfortable and thrive.  We seek out people who live by our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

About us:

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice and video capabilities directly into their software applications. Founded in 2008, Twilio has over 650 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore and Tallinn.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

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