developer-apis enterprise-software telephony
San Francisco, CA

Senior Product Manager - Platform Engineering


Because you belong at Twilio

The Who, What, Where and Why



Twilio is looking for an Senior Product Manager who is excited about building internally-facing platforms and services that improve developer productivity, efficiency, and engineering excellence. As a Senior Product Manager, your experience includes: 

  • Bringing structure and organization to a variety of complex customer problems and then drive solutions to those problems by bringing together multiple, distributed, cross-functional teams.
  • Writing code or delivering software projects and so have the technical acumen to work with platform engineers and engineering-focused Twilio product teams.
  • Bachelor's degree in a computer science related field is a minimum requirement.


Twilio’s Platform Engineering team enables Twilio engineers to rapidly build, deliver, and run global products and services by providing them with compelling, continuously improving platform solutions.  We enable innovation and delight our fellow engineers and customers by providing a low friction, high quality, globally distributed platform at scale.

You will:

  • Work with the Platform Engineering product team to shape the internal Twilio PaaS.
  • Be accountable for some of the most critical platform products at Twilio; from containers to runtime configuration management to developer user experience, your work will impact every software engineer at Twilio.  
  • Work side by side with the engineering manager and tech lead,
  • Collaborate to craft and deliver on the vision, strategy, and roadmap for your products within the broader Platform Engineering portfolio.


As a senior product manager for the Platform Engineering team you will help shape the vision and implementation of our internal technology stack. Our Engineering Platform is one of the largest technology stacks at Twilio and is an enabler of all products, acquisitions, and experiments. By crafting products that give positive outcomes to our product teams your role is critical for Twilio’s continued success. Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications.  To accomplish this goal our internal tooling needs to be effective, our internal tools are the differentiator that allow Twilio product teams to move fast and deliver high quality products at cloud scale.

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.  


This position will be located in our beautiful office at 375 Beale Street in San Francisco. You will enjoy our incredible perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday Night dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

About us:

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers. Founded in 2008, Twilio has over 1,000 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore and Tallinn.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

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