developer-apis enterprise-software telephony
San Francisco, CA

Senior Software Engineer - Operability



You’re someone who is enjoys being directly accountable for the reliability of a business-critical, large-scale enterprise system.  You’re comfortable guiding and making decisions with limited information and are capable of operating within the trade-offs present when solving for immediate needs versus solving with bigger scale solutions. You might be considered a subject matter expert in systems reliability and you feel rewarded by working to develop operability culture in a quickly growing and changing environment. You’re comfortable owning a wide and diverse set of problem areas and are willing to go out of your lane to affect change.  You may have developed one or more metrics, log aggregation or performance analysis systems in your career.


A great day in this role: Your small and agile team is anticipating kudos across R&D as they’ve been busy shipping best-in-class measurement and analytics tools to our platform that are ready to use and as approachable as possible. You’ve just attended a postmortem for a severe incident, and during the course of the meeting the team identified a big-scale way to add a new capability to the platform that not only prevents that type of outage, but potential similar outages in many other areas of the business.  You’ve saved the company a significant amount of capex and lost revenue in your first 6 months, paying for your own position in the process!


The Operability team is an investment by Platforms to make “big-hammer”, impactful changes to Twilio that help us constantly run better, faster, and cheaper.

Operability ships solutions to readily answer the questions Twilio engineers always need to ask and provide feedback when required so engineers are able to take action.

This team centralizes the concerns of developing and providing measurements and guidance so every engineer is able to improve availability and efficiency in their area of the Twilio cloud.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications.  Platform Operability improves Twilio customer experiences by ever-increasing availability and performance; reclaiming time spent by our engineers diagnosing issues or configuring software;  reducing the total cost of owning and operating Twilio.

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.  


This position will be located in our beautiful office at 375 Beale Street in San Francisco. You will enjoy our incredible perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday Night dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

About us:

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

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