developer-apis enterprise-software telephony
San Francisco

Sr. Sales Engineer, Commercial Contact Center


Commercial Contact Center Sr. Sales Engineer

San Francisco

Because you belong at Twilio

The Who, What, Where and Why


Twilio is looking for a Commercial Contact Center Sr. Sales Engineer who is both highly technical and has strong business acumen. The role of the Twilio Contact Center Sr. Sales Engineer is crucial to the successful execution of our go-to-market strategy.

Sales Engineers at Twilio have a passion for designing, building, and selling technology solutions to wide variety of companies, both small and large. You should feel comfortable advising and presenting to everyone from startup founders, to developers, to C-level executives. You will be joining a tight knit team of highly skilled and experienced SEs and we’ll be looking at you to take the team to a higher level of performance.

Commercial Contact Center Sr. Sales Engineer candidates should have:

  • 4+ years of relevant experience (technical sales or consulting)
  • At least 1 year directly working in the contact center space
  • Experience helping customers with contact center migrations from on prem to cloud or from cloud to cloud


A great day for you would be working closely with the commercial sales team, product management, and customers to craft innovative, flexible, and scalable solutions that help customers transform their engagement strategy through the adoption of the Twilio platform. Throughout the sales cycle, you’ll focus on helping customers gain confidence in the Twilio platform by articulating the value of our APIs, the Super Network and the engagement cloud.

As a Twilio Contact Center Sr. Sales Engineer, you will partner with the customer in deep-dive technical design sessions where you will advise on best practices for building enterprise communication  solutions in the cloud. As a result of these deep dives, you will create professional presentations and architecture specifications that you will present to customers.

As a customer advocate, you will be their voice back to our Product and Engineering organization.  You will distill their requirements so as to help drive Twilio product strategy.


More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is truly unique, and selling the Twilio APIs and our Flex Contact Center Application Platform requires a unique set of skills. We are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.


SF, <10% travel.

About us:

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.


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