Alternatives to osTicket logo

Alternatives to osTicket

Vision Helpdesk, OTRS, FreshDesk, Mantis, and Jira are the most popular alternatives and competitors to osTicket.
47
59
+ 1
0

What is osTicket and what are its top alternatives?

osTicket is a popular open-source help desk ticketing system that allows businesses to manage customer inquiries and support tickets efficiently. Its key features include ticket management, automation, knowledge base, reporting, and multi-channel support. However, some limitations of osTicket include a lack of advanced customization options and integration capabilities with other tools.

  1. Zendesk: Zendesk is a cloud-based help desk solution that offers features such as ticketing, chat, knowledge base, and reporting. Pros: Robust integrations, user-friendly interface. Cons: Higher pricing compared to osTicket.
  2. Freshdesk: Freshdesk is a popular help desk software that provides ticketing, automation, reporting, and multichannel support. Pros: Intuitive user interface, rich feature set. Cons: Limited customization options.
  3. Zoho Desk: Zoho Desk offers ticketing, knowledge base, automation, and reporting features. Pros: Integration with other Zoho products, affordable pricing. Cons: Limited customization compared to osTicket.
  4. Jira Service Management: Formerly known as Jira Service Desk, this tool provides IT service management features like ticketing, automation, and reporting. Pros: Strong integration with other Atlassian products. Cons: Steeper learning curve.
  5. Spiceworks Help Desk: Spiceworks Help Desk is a free, cloud-based help desk solution with ticketing, reporting, and knowledge base features. Pros: Free to use, easy setup. Cons: Limited scalability for larger organizations.
  6. HubSpot Service Hub: HubSpot Service Hub offers ticketing, CRM integration, automation, and reporting features. Pros: Seamless integration with other HubSpot tools, user-friendly interface. Cons: Higher pricing for advanced features.
  7. HappyFox: HappyFox is a help desk software that provides ticketing, automation, knowledge base, and reporting features. Pros: Customizable workflows, robust reporting capabilities. Cons: Higher pricing compared to osTicket.
  8. Kayako: Kayako offers help desk and live chat features with ticketing, automation, and reporting capabilities. Pros: Omnichannel support, powerful automation workflows. Cons: Higher pricing plans for advanced features.
  9. TeamSupport: TeamSupport is a B2B help desk solution that offers ticketing, collaboration, reporting, and customer management features. Pros: Tailored for B2B customer support, robust reporting tools. Cons: Complex setup process.
  10. ManageEngine ServiceDesk Plus: ManageEngine ServiceDesk Plus provides IT service management features such as ticketing, asset management, and reporting. Pros: ITIL-ready, comprehensive feature set. Cons: Complex configurations for advanced functionalities.

Top Alternatives to osTicket

  • Vision Helpdesk
    Vision Helpdesk

    It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software. ...

  • OTRS
    OTRS

    It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment. ...

  • FreshDesk
    FreshDesk

    Freshdesk is an on demand customer support software that works across multiple support channels. ...

  • Mantis
    Mantis

    It is a free web-based bug tracking system. It provides a delicate balance between simplicity and power. Users are able to get started in minutes and start managing their projects while collaborating with their teammates and clients effectively. ...

  • Jira
    Jira

    Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster. ...

  • Zendesk
    Zendesk

    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...

  • WordPress
    WordPress

    The core software is built by hundreds of community volunteers, and when you’re ready for more there are thousands of plugins and themes available to transform your site into almost anything you can imagine. Over 60 million people have chosen WordPress to power the place on the web they call “home” — we’d love you to join the family. ...

  • Google AdSense
    Google AdSense

    It is a program run by Google through which website publishers in the Google Network of content sites serve text, images, video, or interactive media advertisements that are targeted to the site content and audience. ...

osTicket alternatives & related posts

Vision Helpdesk logo

Vision Helpdesk

1
6
Help Desk, Multi Company Help Desk, ITSM Service Desk & Live Chat Software
1
6
PROS OF VISION HELPDESK
  • 1
    SaaS & On-Premises Licenses
  • 1
    ITSM Certified Service Desk
  • 1
    PinkVery Certified Service Desk
  • 1
    Integrated Live Chat Software
  • 1
    Multi Channel Help Desk
  • 1
    Multi Company Help Desk
CONS OF VISION HELPDESK
    Be the first to leave a con

    related Vision Helpdesk posts

    OTRS logo

    OTRS

    23
    0
    A customizable support desk software that manages workflows and structures communication
    23
    0
    PROS OF OTRS
      Be the first to leave a pro
      CONS OF OTRS
        Be the first to leave a con

        related OTRS posts

        FreshDesk logo

        FreshDesk

        460
        8
        Refreshing the way thousands of help desk agents support their customers everyday, world wide
        460
        8
        PROS OF FRESHDESK
        • 3
          Omnichannel capabilities
        • 2
          Centralizes our customer support
        • 2
          Great Value for Money
        • 1
          Cheap
        CONS OF FRESHDESK
          Be the first to leave a con

          related FreshDesk posts

          Mantis logo

          Mantis

          48
          3
          An open source issue tracker
          48
          3
          PROS OF MANTIS
          • 1
            Easy to use
          • 1
            Open Source
          • 1
            Free
          CONS OF MANTIS
            Be the first to leave a con

            related Mantis posts

            Jira logo

            Jira

            62.6K
            1.2K
            The #1 software development tool used by agile teams to plan, track, and release great software.
            62.6K
            1.2K
            PROS OF JIRA
            • 310
              Powerful
            • 254
              Flexible
            • 149
              Easy separation of projects
            • 113
              Run in the cloud
            • 105
              Code integration
            • 58
              Easy to use
            • 53
              Run on your own
            • 39
              Great customization
            • 39
              Easy Workflow Configuration
            • 27
              REST API
            • 12
              Great Agile Management tool
            • 7
              Integrates with virtually everything
            • 6
              Confluence
            • 6
              Complicated
            • 3
              Sentry Issues Integration
            • 2
              It's awesome
            CONS OF JIRA
            • 8
              Rather expensive
            • 5
              Large memory requirement
            • 2
              Slow
            • 1
              Cloud or Datacenter only

            related Jira posts

            Johnny Bell

            So I am a huge fan of JIRA like #massive I used it for many many years, and really loved it, used it personally and at work. I would suggest every new workplace that I worked at to switch to JIRA instead of what I was using.

            When I started at #StackShare we were using a Trello #Kanban board and I was so shocked at how easy the workflow was to follow, create new tasks and get tasks QA'd and deployed. What was so great about this was it didn't come with all the complexity of JIRA. Like setting up a project, user rules etc. You are able to hit the ground running with Trello and get tasks started right away without being overwhelmed with the complexity of options in JIRA

            With a few TrelloPowerUps we were easily able to add GitHub integration and storyPoints to our cards and thats all we needed to get a really nice agile workflow going.

            I'm not saying that JIRA is not useful, I can see larger companies being able to use the JIRA features and have the time to go through all the complex setup to get a really good workflow going. But for smaller #Startups that want to hit the ground running Trello for me is the way to go.

            In saying that what I would love Trello to implement is to allow me to create custom fields. Right now we just have a Description field. So I am adding User Stories & How To Test in the Markdown of the Description if I could have these as custom fields then my #Agile workflow would be complete.

            #StackDecisionsLaunch

            See more
            Jakub Olan
            Node.js Software Engineer · | 17 upvotes · 515.3K views

            Last time we shared there information about our decision about using YouTrack over Jira actually we found much better solution that our team have loved. Linear is a minimalistic issue tracker that integrates well with Sentry, GitHub, Slack and Figma which are our basic tools. I would like to recommend checking out Linear as a potential alternative to "heavy" issue trackers, maybe at enterprises that may not work but when we're a startup that works awesome!

            See more
            Zendesk logo

            Zendesk

            8.5K
            354
            The leading cloud-based customer service software solution.
            8.5K
            354
            PROS OF ZENDESK
            • 135
              Centralizes our customer support
            • 73
              Many integrations
            • 60
              Easy to setup
            • 26
              Cheap
            • 26
              Simple
            • 12
              Clean
            • 7
              Customization
            • 5
              $1 Starter Pricing Plan
            • 4
              Woopra integration
            • 3
              Proactive Customer Support
            • 1
              Remote and SSO authentication with CMSs like WordPress
            • 1
              Full of features
            • 1
              Charitable contribution to SF hospital for $20 plan
            • 0
              Integrations
            CONS OF ZENDESK
              Be the first to leave a con

              related Zendesk posts

              Shared insights
              on
              ZopimZopimZendeskZendesk

              I will like to know, which chatbot can be compared with Zendesk/Zopim if there's a need to migrate?

              See more
              WordPress logo

              WordPress

              99.3K
              2.1K
              A semantic personal publishing platform with a focus on aesthetics, web standards, and usability.
              99.3K
              2.1K
              PROS OF WORDPRESS
              • 417
                Customizable
              • 368
                Easy to manage
              • 356
                Plugins & themes
              • 259
                Non-tech colleagues can update website content
              • 248
                Really powerful
              • 145
                Rapid website development
              • 78
                Best documentation
              • 51
                Codex
              • 44
                Product feature set
              • 35
                Custom/internal social network
              • 18
                Open source
              • 8
                Great for all types of websites
              • 7
                Huge install and user base
              • 5
                Perfect example of user collaboration
              • 5
                Most websites make use of it
              • 5
                Best
              • 5
                It's simple and easy to use by any novice
              • 5
                I like it like I like a kick in the groin
              • 5
                Open Source Community
              • 4
                Community
              • 4
                API-based CMS
              • 3
                Easy To use
              • 2
                <a href="https://secure.wphackedhel">Easy Beginner</a>
              • 1
                Flexibility
              CONS OF WORDPRESS
              • 13
                Hard to keep up-to-date if you customize things
              • 13
                Plugins are of mixed quality
              • 10
                Not best backend UI
              • 2
                Complex Organization
              • 1
                Forced to use LAMP stack
              • 1
                Great Security
              • 1
                Do not cover all the basics in the core

              related WordPress posts

              Shared insights
              on
              ElementorElementorWordPressWordPress

              hello guys, I need your help. I created a website, I've been using Elementor forever, but yesterday I bought a template after I made the purchase I knew I made a mistake, cause the template was in HTML, can anyone please show me how to put this HTML template in my WordPress so it will be the face of my website, thank you in advance.

              See more
              Dale Ross
              Independent Contractor at Self Employed · | 22 upvotes · 1.8M views

              I've heard that I have the ability to write well, at times. When it flows, it flows. I decided to start blogging in 2013 on Blogger. I started a company and joined BizPark with the Microsoft Azure allotment. I created a WordPress blog and did a migration at some point. A lot happened in the time after that migration but I stopped coding and changed cities during tumultuous times that taught me many lessons concerning mental health and productivity. I eventually graduated from BizSpark and outgrew the credit allotment. That killed the WordPress blog.

              I blogged about writing again on the existing Blogger blog but it didn't feel right. I looked at a few options where I wouldn't have to worry about hosting cost indefinitely and Jekyll stood out with GitHub Pages. The Importer was fairly straightforward for the existing blog posts.

              Todo * Set up redirects for all posts on blogger. The URI format is different so a complete redirect wouldn't work. Although, there may be something in Jekyll that could manage the redirects. I did notice the old URLs were stored in the front matter. I'm working on a command-line Ruby gem for the current plan. * I did find some of the lost WordPress posts on archive.org that I downloaded with the waybackmachinedownloader. I think I might write an importer for that. * I still have a few Disqus comment threads to map

              See more
              Google AdSense logo

              Google AdSense

              24.4K
              0
              A program that allows bloggers and website owners to make money by displaying Google ads
              24.4K
              0
              PROS OF GOOGLE ADSENSE
                Be the first to leave a pro
                CONS OF GOOGLE ADSENSE
                • 1
                  Plenty installs but low on actual users

                related Google AdSense posts

                Shared insights
                on
                Google AdSenseGoogle AdSensePurpleAdsPurpleAds

                which of the ads platform pays better? What about PurpleAds?

                Google AdSense has refused to post ads on my site.

                See more
                Shared insights
                on
                TaboolaTaboolaGoogle AdSenseGoogle AdSense

                Really can not decide which one to add. Google AdSense email say that they are ready to show ads... Taboola is on review.

                See more