What is osTicket and what are its top alternatives?
Top Alternatives to osTicket
It is an all-in-one help desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it has a robust incident and problem management feature that can automate responses and organize service tickets. ...
It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment. ...
Freshdesk is an on demand customer support software that works across multiple support channels. ...
It is a free web-based bug tracking system. It provides a delicate balance between simplicity and power. Users are able to get started in minutes and start managing their projects while collaborating with their teammates and clients effectively. ...
Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster. ...
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last. ...
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. ...
osTicket alternatives & related posts
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related OTRS posts
- Omnichannel capabilities3
- Centralizes our customer support2
- Great Value for Money2
related FreshDesk posts
- Easy to use1
- Open Source1
related Mantis posts
- Easy separation of projects148
- Run in the cloud113
- Code integration105
- Easy to use57
- Run on your own51
- Great customization38
- Easy Workflow Configuration38
- REST API26
- Great Agile Management tool11
- Integrates with virtually everything7
- Sentry Issues Integration3
- Rather expensive7
- Large memory requirement4
related Jira posts
So I am a huge fan of JIRA like #massive I used it for many many years, and really loved it, used it personally and at work. I would suggest every new workplace that I worked at to switch to JIRA instead of what I was using.
When I started at #StackShare we were using a Trello #Kanban board and I was so shocked at how easy the workflow was to follow, create new tasks and get tasks QA'd and deployed. What was so great about this was it didn't come with all the complexity of JIRA. Like setting up a project, user rules etc. You are able to hit the ground running with Trello and get tasks started right away without being overwhelmed with the complexity of options in JIRA
With a few TrelloPowerUps we were easily able to add GitHub integration and storyPoints to our cards and thats all we needed to get a really nice agile workflow going.
I'm not saying that JIRA is not useful, I can see larger companies being able to use the JIRA features and have the time to go through all the complex setup to get a really good workflow going. But for smaller #Startups that want to hit the ground running Trello for me is the way to go.
In saying that what I would love Trello to implement is to allow me to create custom fields. Right now we just have a
Description field. So I am adding
User Stories &
How To Test in the Markdown of the
Description if I could have these as custom fields then my #Agile workflow would be complete.
Last time we shared there information about our decision about using YouTrack over Jira actually we found much better solution that our team have loved. Linear is a minimalistic issue tracker that integrates well with Sentry, GitHub, Slack and Figma which are our basic tools. I would like to recommend checking out Linear as a potential alternative to "heavy" issue trackers, maybe at enterprises that may not work but when we're a startup that works awesome!
- Centralizes our customer support132
- Many integrations70
- Easy to setup58
- $1 Starter Pricing Plan4
- Woopra integration4
- Proactive Customer Support3
- Full of features1
- Charitable contribution to SF hospital for $20 plan1
- Remote and SSO authentication with CMSs like WordPress1
related Zendesk posts
- Feedback tool40
- Easy setup27
- Support tool15
- Knowledge Base14
- Widget stays out of your way3
- Wish users could auth with our app instead of UserVoice1
related UserVoice posts
- Email based helpdesk19
- Great user experience18
- Reasonably priced10
- No helpdesk branding7
- Free plan for startups6