What is osTicket and what are its top alternatives?
osTicket is a popular open-source help desk ticketing system that allows businesses to manage customer inquiries and support tickets efficiently. Its key features include ticket management, automation, knowledge base, reporting, and multi-channel support. However, some limitations of osTicket include a lack of advanced customization options and integration capabilities with other tools.
- Zendesk: Zendesk is a cloud-based help desk solution that offers features such as ticketing, chat, knowledge base, and reporting. Pros: Robust integrations, user-friendly interface. Cons: Higher pricing compared to osTicket.
- Freshdesk: Freshdesk is a popular help desk software that provides ticketing, automation, reporting, and multichannel support. Pros: Intuitive user interface, rich feature set. Cons: Limited customization options.
- Zoho Desk: Zoho Desk offers ticketing, knowledge base, automation, and reporting features. Pros: Integration with other Zoho products, affordable pricing. Cons: Limited customization compared to osTicket.
- Jira Service Management: Formerly known as Jira Service Desk, this tool provides IT service management features like ticketing, automation, and reporting. Pros: Strong integration with other Atlassian products. Cons: Steeper learning curve.
- Spiceworks Help Desk: Spiceworks Help Desk is a free, cloud-based help desk solution with ticketing, reporting, and knowledge base features. Pros: Free to use, easy setup. Cons: Limited scalability for larger organizations.
- HubSpot Service Hub: HubSpot Service Hub offers ticketing, CRM integration, automation, and reporting features. Pros: Seamless integration with other HubSpot tools, user-friendly interface. Cons: Higher pricing for advanced features.
- HappyFox: HappyFox is a help desk software that provides ticketing, automation, knowledge base, and reporting features. Pros: Customizable workflows, robust reporting capabilities. Cons: Higher pricing compared to osTicket.
- Kayako: Kayako offers help desk and live chat features with ticketing, automation, and reporting capabilities. Pros: Omnichannel support, powerful automation workflows. Cons: Higher pricing plans for advanced features.
- TeamSupport: TeamSupport is a B2B help desk solution that offers ticketing, collaboration, reporting, and customer management features. Pros: Tailored for B2B customer support, robust reporting tools. Cons: Complex setup process.
- ManageEngine ServiceDesk Plus: ManageEngine ServiceDesk Plus provides IT service management features such as ticketing, asset management, and reporting. Pros: ITIL-ready, comprehensive feature set. Cons: Complex configurations for advanced functionalities.
Top Alternatives to osTicket
- Vision Helpdesk
It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software. ...
- OTRS
It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment. ...
- FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels. ...
- Mantis
It is a free web-based bug tracking system. It provides a delicate balance between simplicity and power. Users are able to get started in minutes and start managing their projects while collaborating with their teammates and clients effectively. ...
- Jira
Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster. ...
- Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...
- WordPress
The core software is built by hundreds of community volunteers, and when you’re ready for more there are thousands of plugins and themes available to transform your site into almost anything you can imagine. Over 60 million people have chosen WordPress to power the place on the web they call “home” — we’d love you to join the family. ...
- Google AdSense
It is a program run by Google through which website publishers in the Google Network of content sites serve text, images, video, or interactive media advertisements that are targeted to the site content and audience. ...
osTicket alternatives & related posts
- SaaS & On-Premises Licenses1
- ITSM Certified Service Desk1
- PinkVery Certified Service Desk1
- Integrated Live Chat Software1
- Multi Channel Help Desk1
- Multi Company Help Desk1
related Vision Helpdesk posts
related OTRS posts
FreshDesk
- Omnichannel capabilities3
- Centralizes our customer support2
- Great Value for Money2
- Cheap1
related FreshDesk posts
- Easy to use1
- Open Source1
- Free1
related Mantis posts
Jira
- Powerful310
- Flexible254
- Easy separation of projects149
- Run in the cloud113
- Code integration105
- Easy to use58
- Run on your own53
- Great customization39
- Easy Workflow Configuration39
- REST API27
- Great Agile Management tool12
- Integrates with virtually everything7
- Confluence6
- Complicated6
- Sentry Issues Integration3
- It's awesome2
- Rather expensive8
- Large memory requirement5
- Slow2
- Cloud or Datacenter only1
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So I am a huge fan of JIRA like #massive I used it for many many years, and really loved it, used it personally and at work. I would suggest every new workplace that I worked at to switch to JIRA instead of what I was using.
When I started at #StackShare we were using a Trello #Kanban board and I was so shocked at how easy the workflow was to follow, create new tasks and get tasks QA'd and deployed. What was so great about this was it didn't come with all the complexity of JIRA. Like setting up a project, user rules etc. You are able to hit the ground running with Trello and get tasks started right away without being overwhelmed with the complexity of options in JIRA
With a few TrelloPowerUps we were easily able to add GitHub integration and storyPoints to our cards and thats all we needed to get a really nice agile workflow going.
I'm not saying that JIRA is not useful, I can see larger companies being able to use the JIRA features and have the time to go through all the complex setup to get a really good workflow going. But for smaller #Startups that want to hit the ground running Trello for me is the way to go.
In saying that what I would love Trello to implement is to allow me to create custom fields. Right now we just have a Description
field. So I am adding User Stories
& How To Test
in the Markdown of the Description
if I could have these as custom fields then my #Agile workflow would be complete.
#StackDecisionsLaunch
Last time we shared there information about our decision about using YouTrack over Jira actually we found much better solution that our team have loved. Linear is a minimalistic issue tracker that integrates well with Sentry, GitHub, Slack and Figma which are our basic tools. I would like to recommend checking out Linear as a potential alternative to "heavy" issue trackers, maybe at enterprises that may not work but when we're a startup that works awesome!
- Centralizes our customer support135
- Many integrations73
- Easy to setup60
- Cheap26
- Simple26
- Clean12
- Customization7
- $1 Starter Pricing Plan5
- Woopra integration4
- Proactive Customer Support3
- Remote and SSO authentication with CMSs like WordPress1
- Full of features1
- Charitable contribution to SF hospital for $20 plan1
- Integrations0
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I will like to know, which chatbot can be compared with Zendesk/Zopim if there's a need to migrate?
WordPress
- Customizable417
- Easy to manage368
- Plugins & themes356
- Non-tech colleagues can update website content259
- Really powerful248
- Rapid website development145
- Best documentation78
- Codex51
- Product feature set44
- Custom/internal social network35
- Open source18
- Great for all types of websites8
- Huge install and user base7
- Perfect example of user collaboration5
- Most websites make use of it5
- Best5
- It's simple and easy to use by any novice5
- I like it like I like a kick in the groin5
- Open Source Community5
- Community4
- API-based CMS4
- Easy To use3
- <a href="https://secure.wphackedhel">Easy Beginner</a>2
- Flexibility1
- Hard to keep up-to-date if you customize things13
- Plugins are of mixed quality13
- Not best backend UI10
- Complex Organization2
- Forced to use LAMP stack1
- Great Security1
- Do not cover all the basics in the core1
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hello guys, I need your help. I created a website, I've been using Elementor forever, but yesterday I bought a template after I made the purchase I knew I made a mistake, cause the template was in HTML, can anyone please show me how to put this HTML template in my WordPress so it will be the face of my website, thank you in advance.
I've heard that I have the ability to write well, at times. When it flows, it flows. I decided to start blogging in 2013 on Blogger. I started a company and joined BizPark with the Microsoft Azure allotment. I created a WordPress blog and did a migration at some point. A lot happened in the time after that migration but I stopped coding and changed cities during tumultuous times that taught me many lessons concerning mental health and productivity. I eventually graduated from BizSpark and outgrew the credit allotment. That killed the WordPress blog.
I blogged about writing again on the existing Blogger blog but it didn't feel right. I looked at a few options where I wouldn't have to worry about hosting cost indefinitely and Jekyll stood out with GitHub Pages. The Importer was fairly straightforward for the existing blog posts.
Todo * Set up redirects for all posts on blogger. The URI format is different so a complete redirect wouldn't work. Although, there may be something in Jekyll that could manage the redirects. I did notice the old URLs were stored in the front matter. I'm working on a command-line Ruby gem for the current plan. * I did find some of the lost WordPress posts on archive.org that I downloaded with the waybackmachinedownloader. I think I might write an importer for that. * I still have a few Disqus comment threads to map
Google AdSense
- Plenty installs but low on actual users1
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which of the ads platform pays better? What about PurpleAds?
Google AdSense has refused to post ads on my site.
Really can not decide which one to add. Google AdSense email say that they are ready to show ads... Taboola is on review.