What is osTicket and what are its top alternatives?
osTicket is a popular open-source help desk ticketing system that allows businesses to manage customer inquiries and support tickets efficiently. Its key features include ticket management, automation, knowledge base, reporting, and multi-channel support. However, some limitations of osTicket include a lack of advanced customization options and integration capabilities with other tools.
- Zendesk: Zendesk is a cloud-based help desk solution that offers features such as ticketing, chat, knowledge base, and reporting. Pros: Robust integrations, user-friendly interface. Cons: Higher pricing compared to osTicket.
- Freshdesk: Freshdesk is a popular help desk software that provides ticketing, automation, reporting, and multichannel support. Pros: Intuitive user interface, rich feature set. Cons: Limited customization options.
- Zoho Desk: Zoho Desk offers ticketing, knowledge base, automation, and reporting features. Pros: Integration with other Zoho products, affordable pricing. Cons: Limited customization compared to osTicket.
- Jira Service Management: Formerly known as Jira Service Desk, this tool provides IT service management features like ticketing, automation, and reporting. Pros: Strong integration with other Atlassian products. Cons: Steeper learning curve.
- Spiceworks Help Desk: Spiceworks Help Desk is a free, cloud-based help desk solution with ticketing, reporting, and knowledge base features. Pros: Free to use, easy setup. Cons: Limited scalability for larger organizations.
- HubSpot Service Hub: HubSpot Service Hub offers ticketing, CRM integration, automation, and reporting features. Pros: Seamless integration with other HubSpot tools, user-friendly interface. Cons: Higher pricing for advanced features.
- HappyFox: HappyFox is a help desk software that provides ticketing, automation, knowledge base, and reporting features. Pros: Customizable workflows, robust reporting capabilities. Cons: Higher pricing compared to osTicket.
- Kayako: Kayako offers help desk and live chat features with ticketing, automation, and reporting capabilities. Pros: Omnichannel support, powerful automation workflows. Cons: Higher pricing plans for advanced features.
- TeamSupport: TeamSupport is a B2B help desk solution that offers ticketing, collaboration, reporting, and customer management features. Pros: Tailored for B2B customer support, robust reporting tools. Cons: Complex setup process.
- ManageEngine ServiceDesk Plus: ManageEngine ServiceDesk Plus provides IT service management features such as ticketing, asset management, and reporting. Pros: ITIL-ready, comprehensive feature set. Cons: Complex configurations for advanced functionalities.
Top Alternatives to osTicket
Vision HelpdeskIt is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software. ...
OTRSIt is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment. ...
FreshDeskFreshdesk is an on demand customer support software that works across multiple support channels. ...
MantisIt is a free web-based bug tracking system. It provides a delicate balance between simplicity and power. Users are able to get started in minutes and start managing their projects while collaborating with their teammates and clients effectively. ...
JiraJira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster. ...
ZendeskZendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...
UserVoiceUserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last. ...
Help ScoutWith best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. ...
osTicket alternatives & related posts
- SaaS & On-Premises Licenses1
- ITSM Certified Service Desk1
- PinkVery Certified Service Desk1
- Integrated Live Chat Software1
- Multi Channel Help Desk1
- Multi Company Help Desk1
related Vision Helpdesk posts
OTRS
related OTRS posts
FreshDesk
- Omnichannel capabilities3
- Centralizes our customer support2
- Great Value for Money2
- Cheap1
related FreshDesk posts
- Easy to use1
- Open Source1
- Free1
related Mantis posts
Jira
- Powerful310
- Flexible254
- Easy separation of projects149
- Run in the cloud113
- Code integration105
- Easy to use57
- Run on your own52
- Great customization39
- Easy Workflow Configuration38
- REST API27
- Great Agile Management tool12
- Integrates with virtually everything7
- Confluence6
- Complicated5
- Sentry Issues Integration3
- Rather expensive8
- Large memory requirement5
- Slow2
- Cloud or Datacenter only1
related Jira posts
So I am a huge fan of JIRA like #massive I used it for many many years, and really loved it, used it personally and at work. I would suggest every new workplace that I worked at to switch to JIRA instead of what I was using.
When I started at #StackShare we were using a Trello #Kanban board and I was so shocked at how easy the workflow was to follow, create new tasks and get tasks QA'd and deployed. What was so great about this was it didn't come with all the complexity of JIRA. Like setting up a project, user rules etc. You are able to hit the ground running with Trello and get tasks started right away without being overwhelmed with the complexity of options in JIRA
With a few TrelloPowerUps we were easily able to add GitHub integration and storyPoints to our cards and thats all we needed to get a really nice agile workflow going.
I'm not saying that JIRA is not useful, I can see larger companies being able to use the JIRA features and have the time to go through all the complex setup to get a really good workflow going. But for smaller #Startups that want to hit the ground running Trello for me is the way to go.
In saying that what I would love Trello to implement is to allow me to create custom fields. Right now we just have a Description field. So I am adding User Stories & How To Test in the Markdown of the Description if I could have these as custom fields then my #Agile workflow would be complete.
#StackDecisionsLaunch
Last time we shared there information about our decision about using YouTrack over Jira actually we found much better solution that our team have loved. Linear is a minimalistic issue tracker that integrates well with Sentry, GitHub, Slack and Figma which are our basic tools. I would like to recommend checking out Linear as a potential alternative to "heavy" issue trackers, maybe at enterprises that may not work but when we're a startup that works awesome!
- Centralizes our customer support135
- Many integrations72
- Easy to setup59
- Simple26
- Cheap26
- Clean12
- Customization7
- $1 Starter Pricing Plan4
- Woopra integration4
- Proactive Customer Support3
- Charitable contribution to SF hospital for $20 plan1
- Full of features1
- Remote and SSO authentication with CMSs like WordPress1
- Integrations0
related Zendesk posts
- Feedback tool40
- Easy setup27
- Free23
- Support tool15
- Knowledge Base14
- Easy10
- All-in-one7
- Customizable5
- Widget stays out of your way3
- Wish users could auth with our app instead of UserVoice1
related UserVoice posts
- Email based helpdesk19
- Great user experience18
- Reasonably priced10
- No helpdesk branding7
- Free plan for startups6