Alternatives to osTicket logo

Alternatives to osTicket

Vision Helpdesk, OTRS, FreshDesk, Mantis, and Jira are the most popular alternatives and competitors to osTicket.
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What is osTicket and what are its top alternatives?

It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
osTicket is a tool in the Help Desk category of a tech stack.
osTicket is an open source tool with 2.3K GitHub stars and 1.4K GitHub forks. Here’s a link to osTicket's open source repository on GitHub

Top Alternatives to osTicket

  • Vision Helpdesk

    Vision Helpdesk

    It is an all-in-one help desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it has a robust incident and problem management feature that can automate responses and organize service tickets. ...

  • OTRS

    OTRS

    It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment. ...

  • FreshDesk

    FreshDesk

    Freshdesk is an on demand customer support software that works across multiple support channels. ...

  • Mantis

    Mantis

    It is a free web-based bug tracking system. It provides a delicate balance between simplicity and power. Users are able to get started in minutes and start managing their projects while collaborating with their teammates and clients effectively. ...

  • Jira

    Jira

    Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster. ...

  • Zendesk

    Zendesk

    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...

  • UserVoice

    UserVoice

    UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last. ...

  • Help Scout

    Help Scout

    With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. ...

osTicket alternatives & related posts

Vision Helpdesk logo

Vision Helpdesk

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A Web Based Help Desk Software that allows you to manage support for Multiple Companies at one place
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+ 1
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PROS OF VISION HELPDESK
    Be the first to leave a pro
    CONS OF VISION HELPDESK
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      OTRS logo

      OTRS

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      28
      0
      A customizable support desk software that manages workflows and structures communication
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      28
      + 1
      0
      PROS OF OTRS
        Be the first to leave a pro
        CONS OF OTRS
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          FreshDesk logo

          FreshDesk

          413
          238
          8
          Refreshing the way thousands of help desk agents support their customers everyday, world wide
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          PROS OF FRESHDESK
          • 3
            Omnichannel capabilities
          • 2
            Centralizes our customer support
          • 2
            Great Value for Money
          • 1
            Cheap
          CONS OF FRESHDESK
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            Mantis logo

            Mantis

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            3
            An open source issue tracker
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            + 1
            3
            PROS OF MANTIS
            • 1
              Easy to use
            • 1
              Open Source
            • 1
              Free
            CONS OF MANTIS
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              Jira logo

              Jira

              43.8K
              33K
              1.2K
              The #1 software development tool used by agile teams to plan, track, and release great software.
              43.8K
              33K
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              PROS OF JIRA
              • 306
                Powerful
              • 253
                Flexible
              • 148
                Easy separation of projects
              • 113
                Run in the cloud
              • 105
                Code integration
              • 57
                Easy to use
              • 51
                Run on your own
              • 38
                Great customization
              • 38
                Easy Workflow Configuration
              • 26
                REST API
              • 11
                Great Agile Management tool
              • 7
                Integrates with virtually everything
              • 6
                Confluence
              • 3
                Sentry Issues Integration
              • 2
                Complicated
              CONS OF JIRA
              • 7
                Rather expensive
              • 4
                Large memory requirement
              • 2
                Slow

              related Jira posts

              Johnny Bell

              So I am a huge fan of JIRA like #massive I used it for many many years, and really loved it, used it personally and at work. I would suggest every new workplace that I worked at to switch to JIRA instead of what I was using.

              When I started at #StackShare we were using a Trello #Kanban board and I was so shocked at how easy the workflow was to follow, create new tasks and get tasks QA'd and deployed. What was so great about this was it didn't come with all the complexity of JIRA. Like setting up a project, user rules etc. You are able to hit the ground running with Trello and get tasks started right away without being overwhelmed with the complexity of options in JIRA

              With a few TrelloPowerUps we were easily able to add GitHub integration and storyPoints to our cards and thats all we needed to get a really nice agile workflow going.

              I'm not saying that JIRA is not useful, I can see larger companies being able to use the JIRA features and have the time to go through all the complex setup to get a really good workflow going. But for smaller #Startups that want to hit the ground running Trello for me is the way to go.

              In saying that what I would love Trello to implement is to allow me to create custom fields. Right now we just have a Description field. So I am adding User Stories & How To Test in the Markdown of the Description if I could have these as custom fields then my #Agile workflow would be complete.

              #StackDecisionsLaunch

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              Jakub Olan
              Node.js Software Engineer · | 17 upvotes · 176.6K views

              Last time we shared there information about our decision about using YouTrack over Jira actually we found much better solution that our team have loved. Linear is a minimalistic issue tracker that integrates well with Sentry, GitHub, Slack and Figma which are our basic tools. I would like to recommend checking out Linear as a potential alternative to "heavy" issue trackers, maybe at enterprises that may not work but when we're a startup that works awesome!

              See more
              Zendesk logo

              Zendesk

              6K
              3.1K
              341
              The leading cloud-based customer service software solution.
              6K
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              PROS OF ZENDESK
              • 132
                Centralizes our customer support
              • 70
                Many integrations
              • 58
                Easy to setup
              • 25
                Cheap
              • 25
                Simple
              • 11
                Clean
              • 6
                Customization
              • 4
                $1 Starter Pricing Plan
              • 4
                Woopra integration
              • 3
                Proactive Customer Support
              • 1
                Full of features
              • 1
                Charitable contribution to SF hospital for $20 plan
              • 1
                Remote and SSO authentication with CMSs like WordPress
              • 0
                Integrations
              CONS OF ZENDESK
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                UserVoice logo

                UserVoice

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                Customer service and customer feedback tools that don't suck.
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                + 1
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                PROS OF USERVOICE
                • 40
                  Feedback tool
                • 27
                  Easy setup
                • 23
                  Free
                • 15
                  Support tool
                • 14
                  Knowledge Base
                • 10
                  Easy
                • 7
                  All-in-one
                • 5
                  Customizable
                • 3
                  Widget stays out of your way
                CONS OF USERVOICE
                • 1
                  Wish users could auth with our app instead of UserVoice

                related UserVoice posts

                Help Scout logo

                Help Scout

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                A help desk for teams that insist on a delightful customer experience
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                + 1
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                PROS OF HELP SCOUT
                • 19
                  Email based helpdesk
                • 18
                  Great user experience
                • 10
                  Reasonably priced
                • 7
                  No helpdesk branding
                • 6
                  Free plan for startups
                CONS OF HELP SCOUT
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