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Freshservice vs Acquire: What are the differences?
Freshservice: An IT service management tool in the cloud. Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more; Acquire: The best way to connect with customers. It claims to be a modern multichannel customer support platform. Core features include live chat tool and cobrowsing that adds a personal touch to your service. It’s easy to install and use and has useful features like proactive chat invitations, real-time visitor list, typing insights, saved replies and more. The design can be customized as per your business needs.
Freshservice and Acquire belong to "Help Desk" category of the tech stack.
Some of the features offered by Freshservice are:
- Easy to use and set up
- Multi-channel support
- Gamify your service desk
On the other hand, Acquire provides the following key features:
- Live chat software
- Chatbot
- Cobrowsing
Freshservice is an open source tool with 47 GitHub stars and 148 GitHub forks. Here's a link to Freshservice's open source repository on GitHub.