Amazon Connect
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Amazon Connect vs Zendesk: What are the differences?

What is Amazon Connect? Simple to use, cloud-based contact center. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.

What is Zendesk? The leading cloud-based customer service software solution. Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

Amazon Connect belongs to "Call Center Management" category of the tech stack, while Zendesk can be primarily classified under "Help Desk".

Some of the features offered by Amazon Connect are:

  • Easy to set up and manage
  • Scalable and elastic
  • Pay as you go

On the other hand, Zendesk provides the following key features:

  • Offer your customers a quick path to the answers they need with knowledge base and community features.
  • Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
  • Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.
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What is Amazon Connect?

The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

Want advice about which of these to choose?Ask the StackShare community!

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          What are some alternatives to Amazon Connect and Zendesk?
          Twilio
          Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.
          Talkdesk
          Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
          See all alternatives
          What tools integrate with Amazon Connect?
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            How developers use Amazon Connect and Zendesk
            Avatar of Charles LaPress
            Charles LaPress uses Amazon ConnectAmazon Connect

            AWS Connect provides the voice to Lex text bot interface that runs through the data entry for a listing. The simple interface allows the logic for connecting AWS lambda functions that trigger the bot interactions as well as the data store in Dynamodb.

            Avatar of MOKA Analytics
            MOKA Analytics uses ZendeskZendesk

            We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API

            Avatar of Adam Bird
            Adam Bird uses ZendeskZendesk

            Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.

            Avatar of Tinker Travel
            Tinker Travel uses ZendeskZendesk

            Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.

            Avatar of Grubster
            Grubster uses ZendeskZendesk

            It's our customer service system for dealing with inbound ticket requests from any channel integrated.

            Avatar of Gitt
            Gitt uses ZendeskZendesk

            Have so many options, and can connect with our custom infrastructure and existing support channel.

            How much does Amazon Connect cost?
            How much does Zendesk cost?
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