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Amazon Connect

58
98
+ 1
0
Zendesk

5.9K
3K
+ 1
341
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Amazon Connect vs Zendesk: What are the differences?

What is Amazon Connect? Simple to use, cloud-based contact center. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.

What is Zendesk? The leading cloud-based customer service software solution. Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

Amazon Connect belongs to "Call Center Management" category of the tech stack, while Zendesk can be primarily classified under "Help Desk".

Some of the features offered by Amazon Connect are:

  • Easy to set up and manage
  • Scalable and elastic
  • Pay as you go

On the other hand, Zendesk provides the following key features:

  • Offer your customers a quick path to the answers they need with knowledge base and community features.
  • Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
  • Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.
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Pros of Amazon Connect
Pros of Zendesk
    Be the first to leave a pro
    • 132
      Centralizes our customer support
    • 70
      Many integrations
    • 58
      Easy to setup
    • 25
      Cheap
    • 25
      Simple
    • 11
      Clean
    • 6
      Customization
    • 4
      $1 Starter Pricing Plan
    • 4
      Woopra integration
    • 3
      Proactive Customer Support
    • 1
      Full of features
    • 1
      Charitable contribution to SF hospital for $20 plan
    • 1
      Remote and SSO authentication with CMSs like WordPress
    • 0
      Integrations

    Sign up to add or upvote prosMake informed product decisions

    Sign up to add or upvote consMake informed product decisions

    What is Amazon Connect?

    The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.

    What is Zendesk?

    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

    Need advice about which tool to choose?Ask the StackShare community!

    What companies use Amazon Connect?
    What companies use Zendesk?
    See which teams inside your own company are using Amazon Connect or Zendesk.
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    What tools integrate with Amazon Connect?
    What tools integrate with Zendesk?
      No integrations found

      Sign up to get full access to all the tool integrationsMake informed product decisions

      What are some alternatives to Amazon Connect and Zendesk?
      Twilio
      Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.
      Genesys
      It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.
      Avaya
      It is a global leader in the contact center market, providing companies with reliable and scalable communications-centric solutions. It helps businesses manage calls, improve customer service and compete more effectively.
      RingCentral
      Since RingCentral is cloud based, you enjoy the freedom to connect and manage multiple locations, devices and workers within your cloud phone system. You can easily customize users, departments, and call handling rules. No matter where you, or the users, are. You only need a high-speed Internet connection and your phone system is ready to work lightning fast, anytime and anyplace. There’s no PBX hardware.
      Talkdesk
      Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
      See all alternatives