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Advice on Azure Bot Service, Dialogflow, and QnA Maker
Stefan Hesse
Hi, does anyone have recommendations for a chatbot framework? I am currently using Botpress, and I am not happy with it. The upside is: They pretty much have everything you can ask for in a bot solution, but the issue is: They did nothing right, the documentation is terrible, and you have this feeling of it falling apart at any time, which is what actually happened once.
My ideal solution would have:
- Support for Messenger and web (should either have a website chat plugin or straightforward integration with a different one)
- A visual builder (for none tech team members) | This is not a hard requirement though
- A slick DX for building simple things like API calls or more advanced stuff.
- We currently only have a "click bot," so no crazy NLP features required, but in the future a requirement
What I do not want: - I do not want a solution where "someone else" builds the bot for me
Replies (1)
Samantha Delfin
Data Scientist at ArkusNexus · | 2 upvotes · 22.9K views
Recommends
Dialogflow
Dialogflow includes:
- OOTB integration with Messenger and you may use the Web Demo integration provided to embed it to your website. For Messenger, you even have some responses such as image responses, card responses and for those that are not available you can use custom payload.
- It has a very nice visual builder which can be easily used by non-technical builders.
- Fulfillment allows you to easily integrate your APIs.
Coursera has a very nice two-week course to learn how to use it.
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Learn MorePros of Azure Bot Service
Pros of Dialogflow
Pros of QnA Maker
Pros of Azure Bot Service
- Custom wake word support3
- Standalone Bot Composer and Emulator1
- Multiple Languaje Platform1
Pros of Dialogflow
- Built-in conversational agents14
- Custom Webhooks6
- Great interface4
- OOTB integrations3
- Knowledge base2
- Multi Lingual2
- Quick display1
Pros of QnA Maker
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Cons of Azure Bot Service
Cons of Dialogflow
Cons of QnA Maker
Cons of Azure Bot Service
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Cons of Dialogflow
- Multi lingual8
- Can’t be self-hosted2
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What is Azure Bot Service?
The Azure Bot Service provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage bots, all from one place.
What is Dialogflow?
Give users new ways to interact with your product by building engaging voice and text-based conversational apps.
What is QnA Maker?
Compatible across development platforms, hosting services, and channels, QnA Maker is the only question and answer service with a graphical user interface—meaning you don’t need to be a developer to train, manage, and use it for a wide range of solutions.
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What are some alternatives to Azure Bot Service, Dialogflow, and QnA Maker?
Microsoft Bot Framework
The Microsoft Bot Framework provides just what you need to build and connect intelligent bots that interact naturally wherever your users are talking, from text/sms to Skype, Slack, Office 365 mail and other popular services.
Amazon Lex
Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions.
Telegram Bot API
Bots are third-party applications that run inside Telegram. Users can interact with bots by sending them messages, commands and inline requests. You control your bots using HTTPS requests to our bot API.
IBM Watson
It combines artificial intelligence (AI) and sophisticated analytical software for optimal performance as a "question answering" machine.
Messenger Platform
With bots and live-messaging tools, you can create a custom experience for your unique audience.