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Azure Bot Service vs Dialogflow vs QnA Maker

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Azure Bot Service
48
161
+ 1
6
Dialogflow
259
661
+ 1
41
QnA Maker
23
71
+ 1
0

Azure Bot Service vs Dialogflow vs QnA Maker: What are the differences?

< Azure Bot Service, Dialogflow, and QnA Maker are popular tools for creating conversational experiences. Below are the key differences between Azure Bot Service, Dialogflow, and QnA Maker. >

  1. Programming Languages: Azure Bot Service allows developers to build bots using C# and Node.js, while Dialogflow supports multiple programming languages such as Python, Java, and C#. QnA Maker, on the other hand, does not require any programming language knowledge, making it easy for non-technical users to create Q&A bots.

  2. Integration with Azure Services: Azure Bot Service seamlessly integrates with other Azure services like Cognitive Services, Language Understanding Intelligent Service (LUIS), and Azure Functions. Dialogflow does not provide built-in integration with Azure services but offers integration with Google Cloud services. QnA Maker also offers integration with Azure services, making it a suitable choice for users already using Azure.

  3. NLP Capabilities: Dialogflow is known for its robust natural language processing (NLP) capabilities, making it capable of handling complex user inputs and intents. Azure Bot Service incorporates LUIS for NLP tasks, providing similar capabilities to Dialogflow. QnA Maker, being a Q&A focused tool, has limited NLP capabilities compared to the other two services.

  4. Pricing Model: Azure Bot Service follows a pay-as-you-go model, where users are charged based on the resources used. Dialogflow also has a pay-as-you-go pricing model but offers a free tier with limited features. QnA Maker, being a part of Azure Cognitive Services, has a pricing model based on the number of transactions and does not offer a free tier.

  5. Customization and Flexibility: Azure Bot Service provides more customization options through Azure Bot Framework, allowing developers to create highly tailored conversational experiences. Dialogflow offers a user-friendly interface with built-in features for creating conversational interfaces quickly. QnA Maker focuses on simplicity and ease of use, limiting the customization options available compared to the other services.

  6. Deployment Options: Azure Bot Service offers deployment options on Azure, allowing users to host their bots on Azure services. Dialogflow allows deployment on Google Cloud, and other platforms via webhook integrations. QnA Maker also allows deployment on Azure, making it suitable for users preferring Azure services.

In Summary, Azure Bot Service, Dialogflow, and QnA Maker differ in their programming languages, integration options, NLP capabilities, pricing models, customization flexibility, and deployment options.

Advice on Azure Bot Service, Dialogflow, and QnA Maker
Stefan Hesse
| 6 upvotes · 52.6K views
Needs advice
on
BotkitBotkitDialogflowDialogflow
and
rasa NLUrasa NLU

Hi, does anyone have recommendations for a chatbot framework? I am currently using Botpress, and I am not happy with it. The upside is: They pretty much have everything you can ask for in a bot solution, but the issue is: They did nothing right, the documentation is terrible, and you have this feeling of it falling apart at any time, which is what actually happened once.

My ideal solution would have:

  • Support for Messenger and web (should either have a website chat plugin or straightforward integration with a different one)
  • A visual builder (for none tech team members) | This is not a hard requirement though
  • A slick DX for building simple things like API calls or more advanced stuff.
  • We currently only have a "click bot," so no crazy NLP features required, but in the future a requirement

What I do not want: - I do not want a solution where "someone else" builds the bot for me

See more
Replies (1)
Samantha Delfin
Data Scientist at ArkusNexus · | 2 upvotes · 50.2K views
Recommends
on
DialogflowDialogflow

Dialogflow includes:

  • OOTB integration with Messenger and you may use the Web Demo integration provided to embed it to your website. For Messenger, you even have some responses such as image responses, card responses and for those that are not available you can use custom payload.
  • It has a very nice visual builder which can be easily used by non-technical builders.
  • Fulfillment allows you to easily integrate your APIs.

Coursera has a very nice two-week course to learn how to use it.

See more
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Pros of Azure Bot Service
Pros of Dialogflow
Pros of QnA Maker
  • 4
    Custom wake word support
  • 1
    Multiple Languaje Platform
  • 1
    Standalone Bot Composer and Emulator
  • 17
    Built-in conversational agents
  • 7
    Custom Webhooks
  • 5
    Great interface
  • 5
    Multi Lingual
  • 4
    OOTB integrations
  • 2
    Knowledge base
  • 1
    Quick display
    Be the first to leave a pro

    Sign up to add or upvote prosMake informed product decisions

    Cons of Azure Bot Service
    Cons of Dialogflow
    Cons of QnA Maker
      Be the first to leave a con
      • 9
        Multi lingual
      • 2
        Can’t be self-hosted
        Be the first to leave a con

        Sign up to add or upvote consMake informed product decisions

        What is Azure Bot Service?

        The Azure Bot Service provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage bots, all from one place.

        What is Dialogflow?

        Give users new ways to interact with your product by building engaging voice and text-based conversational apps.

        What is QnA Maker?

        Compatible across development platforms, hosting services, and channels, QnA Maker is the only question and answer service with a graphical user interface—meaning you don’t need to be a developer to train, manage, and use it for a wide range of solutions.

        Need advice about which tool to choose?Ask the StackShare community!

        What companies use Azure Bot Service?
        What companies use Dialogflow?
        What companies use QnA Maker?

        Sign up to get full access to all the companiesMake informed product decisions

        What tools integrate with Azure Bot Service?
        What tools integrate with Dialogflow?
        What tools integrate with QnA Maker?

        Sign up to get full access to all the tool integrationsMake informed product decisions

        What are some alternatives to Azure Bot Service, Dialogflow, and QnA Maker?
        Microsoft Bot Framework
        The Microsoft Bot Framework provides just what you need to build and connect intelligent bots that interact naturally wherever your users are talking, from text/sms to Skype, Slack, Office 365 mail and other popular services.
        Amazon Lex
        Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions.
        Telegram Bot API
        Bots are third-party applications that run inside Telegram. Users can interact with bots by sending them messages, commands and inline requests. You control your bots using HTTPS requests to our bot API.
        IBM Watson
        It combines artificial intelligence (AI) and sophisticated analytical software for optimal performance as a "question answering" machine.
        Messenger Platform
        With bots and live-messaging tools, you can create a custom experience for your unique audience.
        See all alternatives

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