Azure Bot Service vs Dialogflow vs QnA Maker

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Azure Bot Service

38
119
+ 1
5
Dialogflow

213
512
+ 1
32
QnA Maker

20
59
+ 1
0
Advice on Azure Bot Service, Dialogflow, and QnA Maker
Needs advice
on
rasa NLU
Dialogflow
and
Botkit

Hi, does anyone have recommendations for a chatbot framework? I am currently using Botpress, and I am not happy with it. The upside is: They pretty much have everything you can ask for in a bot solution, but the issue is: They did nothing right, the documentation is terrible, and you have this feeling of it falling apart at any time, which is what actually happened once.

My ideal solution would have:

  • Support for Messenger and web (should either have a website chat plugin or straightforward integration with a different one)
  • A visual builder (for none tech team members) | This is not a hard requirement though
  • A slick DX for building simple things like API calls or more advanced stuff.
  • We currently only have a "click bot," so no crazy NLP features required, but in the future a requirement

What I do not want: - I do not want a solution where "someone else" builds the bot for me

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Replies (1)
Samantha Delfin
Data Scientist at ArkusNexus · | 2 upvotes · 22.9K views
Recommends
Dialogflow

Dialogflow includes:

  • OOTB integration with Messenger and you may use the Web Demo integration provided to embed it to your website. For Messenger, you even have some responses such as image responses, card responses and for those that are not available you can use custom payload.
  • It has a very nice visual builder which can be easily used by non-technical builders.
  • Fulfillment allows you to easily integrate your APIs.

Coursera has a very nice two-week course to learn how to use it.

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Pros of Azure Bot Service
Pros of Dialogflow
Pros of QnA Maker
  • 3
    Custom wake word support
  • 1
    Standalone Bot Composer and Emulator
  • 1
    Multiple Languaje Platform
  • 14
    Built-in conversational agents
  • 6
    Custom Webhooks
  • 4
    Great interface
  • 3
    OOTB integrations
  • 2
    Knowledge base
  • 2
    Multi Lingual
  • 1
    Quick display
    Be the first to leave a pro

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    Cons of Azure Bot Service
    Cons of Dialogflow
    Cons of QnA Maker
      Be the first to leave a con
      • 8
        Multi lingual
      • 2
        Can’t be self-hosted
        Be the first to leave a con

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        What is Azure Bot Service?

        The Azure Bot Service provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage bots, all from one place.

        What is Dialogflow?

        Give users new ways to interact with your product by building engaging voice and text-based conversational apps.

        What is QnA Maker?

        Compatible across development platforms, hosting services, and channels, QnA Maker is the only question and answer service with a graphical user interface—meaning you don’t need to be a developer to train, manage, and use it for a wide range of solutions.

        Need advice about which tool to choose?Ask the StackShare community!

        What companies use Azure Bot Service?
        What companies use Dialogflow?
        What companies use QnA Maker?
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          What tools integrate with Azure Bot Service?
          What tools integrate with Dialogflow?
          What tools integrate with QnA Maker?

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          What are some alternatives to Azure Bot Service, Dialogflow, and QnA Maker?
          Microsoft Bot Framework
          The Microsoft Bot Framework provides just what you need to build and connect intelligent bots that interact naturally wherever your users are talking, from text/sms to Skype, Slack, Office 365 mail and other popular services.
          Amazon Lex
          Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions.
          Telegram Bot API
          Bots are third-party applications that run inside Telegram. Users can interact with bots by sending them messages, commands and inline requests. You control your bots using HTTPS requests to our bot API.
          IBM Watson
          It combines artificial intelligence (AI) and sophisticated analytical software for optimal performance as a "question answering" machine.
          Messenger Platform
          With bots and live-messaging tools, you can create a custom experience for your unique audience.
          See all alternatives