Need advice about which tool to choose?Ask the StackShare community!
Salesforce Service Cloud vs Bright: What are the differences?
Developers describe Salesforce Service Cloud as "A platform for customer service and support". It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud. On the other hand, Bright is detailed as "The CRM for Airtable". It is the CRM for your Airtable If you're using Airtable as your CRM, Bright will make that experience a whole lot better. You can customize it to work with whatever tables and fields are in your base..
Salesforce Service Cloud and Bright belong to "CRM" category of the tech stack.
Some of the features offered by Salesforce Service Cloud are:
- Lightning Service Console
- Case Management
- Workflow and Approvals
On the other hand, Bright provides the following key features:
- Configure your UI to make you and your team as efficient as possible
- Control who can see what
- Collaboration that works