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BugHerd

25
27
+ 1
9
Zendesk

5.7K
2.9K
+ 1
340
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BugHerd vs Zendesk: What are the differences?

Developers describe BugHerd as "Simple issue tracking for web developers". BugHerd embeds directly into a website so bugs are flagged and managed visually without the need to fill out lengthy forms. BugHerd also lets your client and stakeholders log bugs visually right from within your website or web application. They never have to switch into another app, and it’s easier and faster than sending an email. On the other hand, Zendesk is detailed as "The leading cloud-based customer service software solution". Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

BugHerd belongs to "Bug Reporting" category of the tech stack, while Zendesk can be primarily classified under "Help Desk".

Some of the features offered by BugHerd are:

  • Access your task list directly on your website.- BugHerd embeds a sidebar on websites that you're working on, letting you view and manage your tasks without needing to constantly switch tabs.
  • See exactly what your client sees.- With our optional browser extensions, you can capture annotated screenshots of exactly what your client sees. No more collecting screenshots in Word docs!
  • BugHerd works with your existing tools.- Enhance your existing workflow by integrating BugHerd with the project management and customer support apps you already use.

On the other hand, Zendesk provides the following key features:

  • Offer your customers a quick path to the answers they need with knowledge base and community features.
  • Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
  • Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.

"Easy Setup" is the primary reason why developers consider BugHerd over the competitors, whereas "Centralizes our customer support" was stated as the key factor in picking Zendesk.

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Pros of BugHerd
Pros of Zendesk
  • 6
    Easy Setup
  • 3
    Github integration
  • 131
    Centralizes our customer support
  • 70
    Many integrations
  • 58
    Easy to setup
  • 25
    Simple
  • 25
    Cheap
  • 11
    Clean
  • 6
    Customization
  • 4
    Woopra integration
  • 4
    $1 Starter Pricing Plan
  • 3
    Proactive Customer Support
  • 1
    Charitable contribution to SF hospital for $20 plan
  • 1
    Full of features
  • 1
    Remote and SSO authentication with CMSs like WordPress
  • 0
    Integrations

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What is BugHerd?

BugHerd embeds directly into a website so bugs are flagged and managed visually without the need to fill out lengthy forms. BugHerd also lets your client and stakeholders log bugs visually right from within your website or web application. They never have to switch into another app, and it’s easier and faster than sending an email.

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

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What are some alternatives to BugHerd and Zendesk?
Usersnap
Usersnap is the #1 bug tracking tool for every web project. Collaborate on screenshots with colleagues and clients. Usersnap makes tracking bugs and collecting feedback on design drafts and prototypes easy.
Jira
Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
TrackDuck
TrackDuck covers all your feedback needs: from mockups to live websites. Give feedback and highlight issues on any existing website in seconds.
Trello
Trello is a collaboration tool that organizes your projects into boards. In one glance, Trello tells you what's being worked on, who's working on what, and where something is in a process.
ProjectHuddle
It lets your clients and colleagues leave sticky-note style feedback right on top of your designs and live websites. Forget worded, confusing design revisions buried in email chains. Get real, contextual feedback right on top of your project with a single click. And, since it's hosted right in your WordPress site, there's no giving up your privacy or locking yourself into a service you don't control.
See all alternatives