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Chatra

3
4
+ 1
0
Desk.com

77
54
+ 1
14
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Desk.com vs Chatra: What are the differences?

Desk.com: The all-in-one system for delivering awesomely responsive customer support. Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere; Chatra: A live chat messenger app that is designed to work smoothly with your company's website. This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests.

Desk.com and Chatra belong to "Help Desk" category of the tech stack.

Some of the features offered by Desk.com are:

  • Case Management- Stay on top of your support by tracking the owner, priority and status of every customer interaction. Create business rules to automate your workflow. Use case filters to focus on what's important.
  • Universal Inbox- View and respond to all customer questions and inquiries from one spot: Desk.com's universal inbox. Email, Twitter, Facebook, Chat, and Phone
  • Mobile- Use your iPhone or Android to stay on top of customer issues, collaborate with your team, and track and reply to cases, and see real-time notifications.

On the other hand, Chatra provides the following key features:

  • Online and offline modes
  • Targeted chats
  • Real-time visitor List
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Pros of Chatra
Pros of Desk.com
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    • 3
      Custom fields
    • 3
      Automated response and templates
    • 3
      Easy to setup
    • 3
      Collaboration functionality
    • 2
      Salesforce integration

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    What is Chatra?

    This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests.

    What is Desk.com?

    Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

    Need advice about which tool to choose?Ask the StackShare community!

    What companies use Chatra?
    What companies use Desk.com?
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    What tools integrate with Chatra?
    What tools integrate with Desk.com?

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    What are some alternatives to Chatra and Desk.com?
    Intercom
    Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
    Tidio
    It is a live chat service which allows you to communicate with your customers easily, also with the help of chatbots. It is designed specifically for the WordPress community.
    Olark
    Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.
    JavaScript
    JavaScript is most known as the scripting language for Web pages, but used in many non-browser environments as well such as node.js or Apache CouchDB. It is a prototype-based, multi-paradigm scripting language that is dynamic,and supports object-oriented, imperative, and functional programming styles.
    Git
    Git is a free and open source distributed version control system designed to handle everything from small to very large projects with speed and efficiency.
    See all alternatives