Help Scout vs. FreshDesk vs. Desk.com

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Favorites

10

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4

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Hacker News, Reddit, Stack Overflow Stats

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Description

What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

What is FreshDesk?

Freshdesk is an on demand customer support software that works across multiple support channels.

What is Desk.com?

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

Pros

Why do developers choose Help Scout?
Why do you like Help Scout?

Why do developers choose FreshDesk?
Why do you like FreshDesk?

Why do developers choose Desk.com?
Why do you like Desk.com?

Cons

What are the cons of using Help Scout?
No Cons submitted yet for Help Scout
Downsides of Help Scout?

What are the cons of using FreshDesk?
No Cons submitted yet for FreshDesk
Downsides of FreshDesk?

What are the cons of using Desk.com?
No Cons submitted yet for Desk.com
Downsides of Desk.com?

Pricing

How much does Help Scout cost?
Help Scout Pricing
How much does FreshDesk cost?
FreshDesk Pricing
How much does Desk.com cost?
Desk.com Pricing

Companies

What companies use Help Scout?
222 companies on StackShare use Help Scout
What companies use FreshDesk?
154 companies on StackShare use FreshDesk
What companies use Desk.com?
37 companies on StackShare use Desk.com

Integrations

What tools integrate with Help Scout?
26 tools on StackShare integrate with Help Scout
What tools integrate with FreshDesk?
27 tools on StackShare integrate with FreshDesk
What tools integrate with Desk.com?
21 tools on StackShare integrate with Desk.com

What are some alternatives to Help Scout, FreshDesk, and Desk.com?

  • Zendesk - The leading cloud-based customer service software solution.
  • UserVoice - Customer service and customer feedback tools that don't suck.
  • GrooveHQ - Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more.
  • elevio - Proactive customer care, where and when it's needed.

See all alternatives to Help Scout

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