FreshDesk vs. Desk.com vs. SupportBee

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FreshDesk

Desk.com

SupportBee

Favorites

4

Favorites

5

Favorites

1

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Description

What is FreshDesk?

Freshdesk is an on demand customer support software that works across multiple support channels.

What is Desk.com?

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

What is SupportBee?

SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

Pros about this tool

Pros
Why do you like FreshDesk?

Pros
Why do you like Desk.com?

Pros
Why do you like SupportBee?

Pricing

FreshDesk Pricing Desk.com Pricing SupportBee Pricing

Companies

155 Companies Using FreshDesk
37 Companies Using Desk.com
2 Companies Using SupportBee

Integrations

FreshDesk Integrations
Desk.com Integrations
SupportBee Integrations

What are some alternatives to FreshDesk, Desk.com, and SupportBee?

  • Zendesk - The leading cloud-based customer service software solution.
  • Help Scout - A help desk for teams that insist on a delightful customer experience
  • UserVoice - Customer service and customer feedback tools that don't suck.
  • GrooveHQ - Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more.

See all alternatives to FreshDesk

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