Help Scout vs. Desk.com vs. GrooveHQ

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Description

What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

What is Desk.com?

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

What is GrooveHQ?

Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.

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Pros

Why do developers choose Help Scout?
Why do you like Help Scout?

Why do developers choose Desk.com?
Why do you like Desk.com?

Why do developers choose GrooveHQ?
Why do you like GrooveHQ?

Cons

What are the cons of using Help Scout?
No Cons submitted yet for Help Scout
Downsides of Help Scout?

What are the cons of using Desk.com?
No Cons submitted yet for Desk.com
Downsides of Desk.com?

What are the cons of using GrooveHQ?
No Cons submitted yet for GrooveHQ
Downsides of GrooveHQ?

Pricing

How much does Help Scout cost?
Help Scout Pricing
How much does Desk.com cost?
Desk.com Pricing
How much does GrooveHQ cost?
GrooveHQ Pricing

Companies

What companies use Help Scout?
222 companies on StackShare use Help Scout
What companies use Desk.com?
37 companies on StackShare use Desk.com
What companies use GrooveHQ?
25 companies on StackShare use GrooveHQ

Integrations

What tools integrate with Help Scout?
26 tools on StackShare integrate with Help Scout
What tools integrate with Desk.com?
21 tools on StackShare integrate with Desk.com
What tools integrate with GrooveHQ?
5 tools on StackShare integrate with GrooveHQ

What are some alternatives to Help Scout, Desk.com, and GrooveHQ?

  • Zendesk - The leading cloud-based customer service software solution.
  • UserVoice - Customer service and customer feedback tools that don't suck.
  • FreshDesk - Freshdesk is refreshing the way thousands of help desk agents support their customers everyday, world wide
  • elevio - Proactive customer care, where and when it's needed.

See all alternatives to Help Scout

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