What is Desk.com?
What is GrooveHQ?
Need advice about which tool to choose?Ask the StackShare community!
Sign up to add, upvote and see more prosMake informed product decisions
What are the cons of using Desk.com?
What are the cons of using GrooveHQ?
Sign up to get full access to all the companiesMake informed product decisions
Sign up to get full access to all the tool integrationsMake informed product decisions
Uservoice fits our use-case really well. StackShare isn’t a business-critical application so we don’t need to be on call 24/7 with a full on Help Desk. We just need a way for people to get in contact with us through the site that doesn’t require them to send an email. It’s Free for our level of use. And it is actually a full-on Help Desk, so if we do need some more robust features, they’re there.
When I pushed Codeshare it was very much (and still is) MVP. UserVoice gave me a quick and free way to gather feedback from active users and helped prioritize feature requests.
We use GrooveHQ to handle all inbound customer support requests. Works great!