Help Scout vs. Desk.com vs. Kayako



Hacker News, Reddit, Stack Overflow Stats

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GitHub Stats

No public GitHub repository stats available
No public GitHub repository stats available
No public GitHub repository stats available

Description

What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

What is Desk.com?

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

What is Kayako?

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Want advice about which of these to choose?Ask the StackShare community!

Pros

Why do developers choose Help Scout?
Why do you like Help Scout?

Why do developers choose Desk.com?
Why do you like Desk.com?

Why do developers choose Kayako?
Why do you like Kayako?

Cons

What are the cons of using Help Scout?
No Cons submitted yet for Help Scout
Downsides of Help Scout?

What are the cons of using Desk.com?
No Cons submitted yet for Desk.com
Downsides of Desk.com?

What are the cons of using Kayako?
No Cons submitted yet for Kayako
Downsides of Kayako?

Pricing

How much does Help Scout cost?
Help Scout Pricing
How much does Desk.com cost?
Desk.com Pricing
How much does Kayako cost?
Kayako Pricing

Companies

What companies use Help Scout?
247 companies on StackShare use Help Scout
What companies use Desk.com?
42 companies on StackShare use Desk.com
What companies use Kayako?
3 companies on StackShare use Kayako

Integrations

What tools integrate with Help Scout?
26 tools on StackShare integrate with Help Scout
What tools integrate with Desk.com?
21 tools on StackShare integrate with Desk.com
What tools integrate with Kayako?
2 tools on StackShare integrate with Kayako

What are some alternatives to Help Scout, Desk.com, and Kayako?

  • Zendesk - The leading cloud-based customer service software solution.
  • UserVoice - Customer service and customer feedback tools that don't suck.
  • FreshDesk - Freshdesk is refreshing the way thousands of help desk agents support their customers everyday, world wide
  • GrooveHQ - Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more.

See all alternatives to Help Scout

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