Help Scout vs. Desk.com vs. SupportBee

Get help choosing one of these Get news updates about these tools


Help Scout

Desk.com

SupportBee

Favorites

9

Favorites

4

Favorites

0

Hacker News, Reddit, Stack Overflow Stats

  • 190
  • 975
  • 0
  • 24
  • 448
  • 0
  • 1.42K
  • 36
  • 0

Description

What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

What is Desk.com?

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

What is SupportBee?

SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

Pros about this tool

Why do you like Help Scout?

Why do you like Desk.com?

Why do you like SupportBee?

Cons about this tool

Pricing

Help Scout Pricing Desk.com Pricing SupportBee Pricing

Customers

Integrations

Latest News

The 8 Best Ways to Collect Customer Feedback
Release Notes: January
15 Customer Service Skills Every Employee Needs
3 employee recruitment and onboarding strategies tha...
Automated customer service must be deeply personal t...
4 tips for collecting overdue invoices and preventin...


Interest Over Time


Get help choosing one of these