Help Scout vs. Desk.com vs. SupportBee

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Help Scout

Desk.com

SupportBee

Favorites

10

Favorites

5

Favorites

1

Hacker News, Reddit, Stack Overflow Stats

  • 190
  • 995
  • 0
  • 24
  • 458
  • 0
  • 1.42K
  • 36
  • 0

Description

What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

What is Desk.com?

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

What is SupportBee?

SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

Pros about this tool

Pros
Why do you like Help Scout?

Pros
Why do you like Desk.com?

Pros
Why do you like SupportBee?

Pricing

Help Scout Pricing Desk.com Pricing SupportBee Pricing

Companies

222 Companies Using Help Scout
37 Companies Using Desk.com
2 Companies Using SupportBee

Integrations

Help Scout Integrations
Desk.com Integrations
SupportBee Integrations

What are some alternatives to Help Scout, Desk.com, and SupportBee?

  • Zendesk - The leading cloud-based customer service software solution.
  • UserVoice - Customer service and customer feedback tools that don't suck.
  • FreshDesk - Freshdesk is refreshing the way thousands of help desk agents support their customers everyday, world wide
  • GrooveHQ - Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more.

See all alternatives to Help Scout

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