Dynamics CRM vs SugarCRM: What are the differences?

Developers describe Dynamics CRM as "A customer relationship management software *". It focuses mainly on sales, marketing, and service sectors, but Microsoft has been marketing it as a CRM platform and has been encouraging partners to use its proprietary framework to customize it. On the other hand, *SugarCRM** is detailed as "CRM Made Simple. Flexible, Intuitive, Open, Social, Mobile". Manage your sales, marketing, and customer support better with SugarCRM's online CRM software.

Dynamics CRM and SugarCRM can be primarily classified as "CRM" tools.

Some of the features offered by Dynamics CRM are:

• track sales leads
• deliver actionable data
• track marketing

On the other hand, SugarCRM provides the following key features:

• 360-Degree Customer Activity History- Know your accounts inside and out with 360-degree customer activity history across the extended selling enterprise.
• Social Selling- Leverage LinkedIn to network and augment your contact discovery. Scan for relevant tweets of all the people you follow in your activity streams and interact with your contacts directly
• Mobile- Sell anywhere and stay on top of your leads and opportunities, tasks and calendar, meetings and calls -- across any mobile device.

Jollydays, Bluewind, and Gartner are some of the popular companies that use SugarCRM, whereas Dynamics CRM is used by Sope, ADEXT, and NN Insurance Czech Republic. SugarCRM has a broader approval, being mentioned in 10 company stacks & 17 developers stacks; compared to Dynamics CRM, which is listed in 7 company stacks and 5 developer stacks.