Help Scout vs. FreshDesk vs. Kayako



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What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

What is FreshDesk?

Freshdesk is an on demand customer support software that works across multiple support channels.

What is Kayako?

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Want advice about which of these to choose?Ask the StackShare community!

Why do developers choose Help Scout?
Why do you like Help Scout?

Why do developers choose FreshDesk?
Why do you like FreshDesk?

Why do developers choose Kayako?
Why do you like Kayako?

What are the cons of using Help Scout?
No Cons submitted yet for Help Scout
Downsides of Help Scout?

What are the cons of using FreshDesk?
No Cons submitted yet for FreshDesk
Downsides of FreshDesk?

What are the cons of using Kayako?
No Cons submitted yet for Kayako
Downsides of Kayako?

How much does Help Scout cost?
Help Scout Pricing
How much does FreshDesk cost?
FreshDesk Pricing
How much does Kayako cost?
Kayako Pricing
What companies use Help Scout?
246 companies on StackShare use Help Scout
What companies use FreshDesk?
179 companies on StackShare use FreshDesk
What companies use Kayako?
3 companies on StackShare use Kayako
What tools integrate with Help Scout?
26 tools on StackShare integrate with Help Scout
What tools integrate with FreshDesk?
28 tools on StackShare integrate with FreshDesk
What tools integrate with Kayako?
2 tools on StackShare integrate with Kayako

What are some alternatives to Help Scout, FreshDesk, and Kayako?

  • Zendesk - The leading cloud-based customer service software solution.
  • UserVoice - Customer service and customer feedback tools that don't suck.
  • Desk.com - The all-in-one system for delivering awesomely responsive customer support
  • GrooveHQ - Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more.

See all alternatives to Help Scout

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