FreshDesk vs. Help Scout vs. SupportBee

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Description

What is FreshDesk?

Freshdesk is an on demand customer support software that works across multiple support channels.

What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

What is SupportBee?

SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

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Pros

Why do developers choose FreshDesk?
Why do you like FreshDesk?

Why do developers choose Help Scout?
Why do you like Help Scout?

Why do developers choose SupportBee?
Why do you like SupportBee?

Cons

What are the cons of using FreshDesk?
No Cons submitted yet for FreshDesk
Downsides of FreshDesk?

What are the cons of using Help Scout?
No Cons submitted yet for Help Scout
Downsides of Help Scout?

What are the cons of using SupportBee?
No Cons submitted yet for SupportBee
Downsides of SupportBee?

Pricing

How much does FreshDesk cost?
FreshDesk Pricing
How much does Help Scout cost?
Help Scout Pricing
How much does SupportBee cost?
SupportBee Pricing

Companies

What companies use FreshDesk?
177 companies on StackShare use FreshDesk
What companies use Help Scout?
250 companies on StackShare use Help Scout
What companies use SupportBee?
3 companies on StackShare use SupportBee

Integrations

What tools integrate with FreshDesk?
27 tools on StackShare integrate with FreshDesk
What tools integrate with Help Scout?
26 tools on StackShare integrate with Help Scout
What tools integrate with SupportBee?
6 tools on StackShare integrate with SupportBee

What are some alternatives to FreshDesk, Help Scout, and SupportBee?

  • Zendesk - The leading cloud-based customer service software solution.
  • UserVoice - Customer service and customer feedback tools that don't suck.
  • Desk.com - The all-in-one system for delivering awesomely responsive customer support
  • GrooveHQ - Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more.

See all alternatives to FreshDesk

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