FreshDesk vs. Kayako vs. SupportBee

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FreshDesk

Kayako

SupportBee

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4

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1

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1

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Description

What is FreshDesk?

Freshdesk is an on demand customer support software that works across multiple support channels.

What is Kayako?

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

What is SupportBee?

SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

Pros about this tool

Why do you like FreshDesk?

Why do you like Kayako?

Why do you like SupportBee?

Pricing

FreshDesk Pricing Kayako Pricing SupportBee Pricing

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