Talkdesk vs Genesys: What are the differences?
What is Talkdesk? Create a Call Center in 5 Minutes. Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required..
What is Genesys? Cloud and on-premises customer experience solutions. It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.
Talkdesk and Genesys can be primarily classified as "Call Center Management" tools.
Some of the features offered by Talkdesk are:
- Make and Receive Calls - call recording, voicemail, call disposition and notes, call control, call queues, unlimited concurrent calls, outbound caller ID, personalized greetings, and international numbers.
- Advanced Routing - IVR system, skills based routing and forward to phone.
- Integrate with Your Tools - contact history, enhanced caller ID, built-in CRM, compile contact lists, contact tags and custom fields, integrations, automated tasks, data import and synchronization.
On the other hand, Genesys provides the following key features:
- Scales up to 250 seats
- Cloud-based deployment
- Proven, global cloud Contact Center platform
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What is Genesys?
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