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Teamwork Desk vs Gorgias: What are the differences?
What is Teamwork Desk? It takes care of ticket management so you can take care of customers. It is an intuitive and straightforward help desk software that combines ticket management and customer self-service into a single, comprehensive platform without the heavy costs and complications.
What is Gorgias? Flawless customer service for Shopify stores. It builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers.
Teamwork Desk and Gorgias can be primarily classified as "Help Desk" tools.
Some of the features offered by Teamwork Desk are:
- Ticket management
- Agent productivity
- Reporting and Analytics
On the other hand, Gorgias provides the following key features:
- Conversation history and order data
- Drive revenue with chat campaigns
- Data-rich macros
Teamwork Desk is an open source tool with 3 GitHub stars and 6 GitHub forks. Here's a link to Teamwork Desk's open source repository on GitHub.
Pros of Gorgias
- Automations2
