GrooveHQ vs Help Scout vs SupportBee

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GrooveHQ
GrooveHQ

44
12
+ 1
10
Help Scout
Help Scout

307
62
+ 1
60
SupportBee
SupportBee

4
2
+ 1
0
- No public GitHub repository available -
- No public GitHub repository available -
- No public GitHub repository available -

What is GrooveHQ?

Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.

What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

What is SupportBee?

SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.
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Why do developers choose GrooveHQ?
Why do developers choose Help Scout?
Why do developers choose SupportBee?
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          What companies use GrooveHQ?
          What companies use Help Scout?
          What companies use SupportBee?

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          What tools integrate with GrooveHQ?
          What tools integrate with Help Scout?
          What tools integrate with SupportBee?

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          What are some alternatives to GrooveHQ, Help Scout, and SupportBee?
          Zendesk
          Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
          FreshDesk
          Freshdesk is an on demand customer support software that works across multiple support channels.
          UserVoice
          UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
          Desk.com
          Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
          Jira Service Desk
          It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
          See all alternatives
          Decisions about GrooveHQ, Help Scout, and SupportBee
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          How developers use GrooveHQ, Help Scout, and SupportBee
          Avatar of Uploadcare
          Uploadcare uses Help ScoutHelp Scout

          Uploadcare is providing it's top notch tech support with the help of Help Scout.

          Avatar of Bright Canopy,  LLC
          Bright Canopy, LLC uses GrooveHQGrooveHQ

          We use GrooveHQ to handle all inbound customer support requests. Works great!

          Avatar of AmperVue
          AmperVue uses Help ScoutHelp Scout

          Customer Contact and Support

          Avatar of Thomas Zickell
          Thomas Zickell uses Help ScoutHelp Scout

          Important emails

          How much does GrooveHQ cost?
          How much does Help Scout cost?
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