GrooveHQ vs Positionly: What are the differences?
GrooveHQ: Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more. Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free; Positionly: Monitor daily changes, your competitors, measure SEO performance, and improve your search engine rankings. Positionly lets you monitor daily changes, your competitors, measure SEO performance and improve your search engine rankings.
GrooveHQ belongs to "Help Desk" category of the tech stack, while Positionly can be primarily classified under "SEO as a Service".
Some of the features offered by GrooveHQ are:
- Ticket Management- From submission to resolution, Groove's intuitive features make customer support easier, with tools that organize, automate and manage your workflow.
- Custom Folders- Save time and get through customer support requests faster by organizing your tickets into custom folders.
- Custom Rules- Simplify and automate ticket management by creating custom rules to assign, forward, prioritize tickets and more.
On the other hand, Positionly provides the following key features:
- Ranking Tracker
- Competitor Analysis
- Backlink Checker