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GrooveHQ vs Zammad: What are the differences?
What is GrooveHQ? Everything you need to convert, support, and delight your customers. Build better customer experiences with Groove.
What is Zammad? A web-based, open source user support/ticketing solution. It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.
GrooveHQ and Zammad can be primarily classified as "Help Desk" tools.
Some of the features offered by GrooveHQ are:
- Mailboxes
- Knowledge Base
- Web widget
On the other hand, Zammad provides the following key features:
- Web-based
- Open source
- Helpdesk/Customer support system
Zammad is an open source tool with 2.02K GitHub stars and 403 GitHub forks. Here's a link to Zammad's open source repository on GitHub.
Pros of Zammad
- Free6
What is Zammad?
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