Help Scout vs iDoneThis
Overview
Share your Stack
Help developers discover the tools you use. Get visibility for your team's tech choices and contribute to the community's knowledge.
CLI (Node.js)
Manual
Detailed Comparison
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. | Every evening, iDoneThis sends you an email that asks you what you got done that day. The next morning, we send a digest of what everyone on your team got done the previous day to you and your team members. |
No ticket #'s or robo-text;Get up and running in minutes;Outstanding support, no matter plan;Integrated knowledge base;40+ integrations;Real-time, best in class reporting;Multi-brand support;Saved replies; Private notes; Collision detection;75+ keyboard shortcuts;Automated Workflows;Help Desk, reports, and Docs API;Email integration
| Daily status updates; Always know what's done, what's getting done, and what can't be completed; Robust reports |
Statistics | |
Stacks 341 | Stacks 132 |
Followers 111 | Followers 86 |
Votes 60 | Votes 8 |
Pros & Cons | |
Pros
| Pros
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Integrations | |
What are some alternatives to Help Scout, iDoneThis?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Kayako
Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.
Standup
Standup automatically processes data from your source control and project managment software to deliver daily engineering progress reports.
Jell
Keep your team up to date — without another meeting.
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
StandupMail
A daily email reminder requests a quick update from you and your team. You reply with a list of your accomplishments, todos and problems. The next day, get a digest email with what your team got accomplished.
Groove
Build better customer experiences with Groove
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Favro
It is a planning app which is designed to help your team to carry out complex business plans with ease and efficiency. This software is a great help for marketers and developers because it offers some intuitive and easy to use features for activity planning.
