Help Scout vs. Kayako vs. SupportBee

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Help Scout

Kayako

SupportBee

Favorites

10

Favorites

1

Favorites

1

Hacker News, Reddit, Stack Overflow Stats

  • 190
  • 995
  • 0
  • 20
  • 300
  • 0
  • 1.42K
  • 36
  • 0

Description

What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

What is Kayako?

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

What is SupportBee?

SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

Pros about this tool

Pros
Why do you like Help Scout?

Pros
Why do you like Kayako?

Pros
Why do you like SupportBee?

Pricing

Help Scout Pricing Kayako Pricing SupportBee Pricing

Companies

222 Companies Using Help Scout
1 Companies Using Kayako
2 Companies Using SupportBee

Integrations

Help Scout Integrations
Kayako Integrations
SupportBee Integrations

Latest News

The 8 Best Ways to Collect Customer Feedback
Release Notes: January
15 Customer Service Skills Every Employee Needs
Building a Customer Loyalty Program That Drives Bran...
Customer Service Coaching: Your Recipe to World-Clas...
Integrated Live Chat Boosts Ecommerce Sales


Interest Over Time


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