Help Scout vs Reamaze vs SupportBee

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Help Scout

344
111
+ 1
60
Reamaze

11
24
+ 1
0
SupportBee

5
6
+ 1
0
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Pros of Help Scout
Pros of Reamaze
Pros of SupportBee
  • 19
    Email based helpdesk
  • 18
    Great user experience
  • 10
    Reasonably priced
  • 7
    No helpdesk branding
  • 6
    Free plan for startups
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      What is Help Scout?

      With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

      What is Reamaze?

      Reamaze can handle your support@ email box just as well as it can handle your in-app support and live chat. Or Facebook Page. Or Twitter handle.

      What is SupportBee?

      SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

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      What companies use Help Scout?
      What companies use Reamaze?
      What companies use SupportBee?

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      What tools integrate with Help Scout?
      What tools integrate with Reamaze?
      What tools integrate with SupportBee?

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      What are some alternatives to Help Scout, Reamaze, and SupportBee?
      Zendesk
      Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
      Intercom
      Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
      Apache Spark
      Spark is a fast and general processing engine compatible with Hadoop data. It can run in Hadoop clusters through YARN or Spark's standalone mode, and it can process data in HDFS, HBase, Cassandra, Hive, and any Hadoop InputFormat. It is designed to perform both batch processing (similar to MapReduce) and new workloads like streaming, interactive queries, and machine learning.
      Jira Service Desk
      It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
      FreshDesk
      Freshdesk is an on demand customer support software that works across multiple support channels.
      See all alternatives