Help Scout vs. SupportBee vs. SupportFu

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Help Scout

SupportBee

SupportFu

Favorites

10

Favorites

1

Favorites

0

Hacker News, Reddit, Stack Overflow Stats

  • 190
  • 995
  • 0
  • 1.42K
  • 36
  • 0
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  • 27
  • 0

Description

What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

What is SupportBee?

SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

What is SupportFu?

SupportFu is a fully hosted solution to manage email and twitter based customer support.

Pros about this tool

Pros
Why do you like Help Scout?

Pros
Why do you like SupportBee?

Pros
Why do you like SupportFu?

Pricing

Help Scout Pricing SupportBee Pricing SupportFu Pricing

Companies

222 Companies Using Help Scout
2 Companies Using SupportBee
3 Companies Using SupportFu

Integrations

Help Scout Integrations
SupportBee Integrations
SupportFu Integrations

What are some alternatives to Help Scout, SupportBee, and SupportFu?

  • Zendesk - The leading cloud-based customer service software solution.
  • UserVoice - Customer service and customer feedback tools that don't suck.
  • FreshDesk - Freshdesk is refreshing the way thousands of help desk agents support their customers everyday, world wide
  • Desk.com - The all-in-one system for delivering awesomely responsive customer support

See all alternatives to Help Scout

Latest News

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Release Notes: January
15 Customer Service Skills Every Employee Needs


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