Help Scout vs. UserVoice vs. SupportBee

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Help Scout

UserVoice

SupportBee

Favorites

10

Favorites

12

Favorites

1

Hacker News, Reddit, Stack Overflow Stats

  • 190
  • 995
  • 0
  • 524
  • 13.4K
  • 37
  • 1.42K
  • 36
  • 0

Description

What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

What is UserVoice?

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

What is SupportBee?

SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

Pros about this tool

Pros
Why do you like Help Scout?

Pros
Why do you like UserVoice?

Pros
Why do you like SupportBee?

Cons about this tool

Cons
No Cons submitted yet for Help Scout
Cons
Cons
No Cons submitted yet for SupportBee
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Pricing

Help Scout Pricing UserVoice Pricing SupportBee Pricing

Companies

222 Companies Using Help Scout
168 Companies Using UserVoice
2 Companies Using SupportBee

Integrations

Help Scout Integrations
UserVoice Integrations
SupportBee Integrations

What are some alternatives to Help Scout, UserVoice, and SupportBee?

  • Zendesk - The leading cloud-based customer service software solution.
  • FreshDesk - Freshdesk is refreshing the way thousands of help desk agents support their customers everyday, world wide
  • Desk.com - The all-in-one system for delivering awesomely responsive customer support
  • GrooveHQ - Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more.

See all alternatives to Help Scout

Latest News

The 8 Best Ways to Collect Customer Feedback
Release Notes: January
15 Customer Service Skills Every Employee Needs
Security and Product Management
You Are Not the Customer…Even When You Are
Surprise Insights: Coping with Unexpected Product Fe...


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