Help Scout vs. UserVoice vs. SupportBee

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Description

What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

What is UserVoice?

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

What is SupportBee?

SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

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Pros

Why do developers choose Help Scout?
Why do you like Help Scout?

Why do developers choose UserVoice?
Why do you like UserVoice?

Why do developers choose SupportBee?
Why do you like SupportBee?

Cons

What are the cons of using Help Scout?
No Cons submitted yet for Help Scout
Downsides of Help Scout?

What are the cons of using UserVoice?
Downsides of UserVoice?

What are the cons of using SupportBee?
No Cons submitted yet for SupportBee
Downsides of SupportBee?

Pricing

How much does Help Scout cost?
Help Scout Pricing
How much does UserVoice cost?
UserVoice Pricing
How much does SupportBee cost?
SupportBee Pricing

Companies

What companies use Help Scout?
222 companies on StackShare use Help Scout
What companies use UserVoice?
168 companies on StackShare use UserVoice
What companies use SupportBee?
2 companies on StackShare use SupportBee

Integrations

What tools integrate with Help Scout?
26 tools on StackShare integrate with Help Scout
What tools integrate with UserVoice?
21 tools on StackShare integrate with UserVoice
What tools integrate with SupportBee?
6 tools on StackShare integrate with SupportBee

What are some alternatives to Help Scout, UserVoice, and SupportBee?

  • Zendesk - The leading cloud-based customer service software solution.
  • FreshDesk - Freshdesk is refreshing the way thousands of help desk agents support their customers everyday, world wide
  • Desk.com - The all-in-one system for delivering awesomely responsive customer support
  • GrooveHQ - Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more.

See all alternatives to Help Scout

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