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HelpDesk+

Stacks10

Followers9

+ 1

Votes0

Kayako

Stacks12

Followers19

+ 1

Votes23

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Kayako vs HelpDesk+: What are the differences?

Developers describe Kayako as "Kayako is a customer service platform that saves your team time so they can focus on building better customer relationships". Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise. On the other hand, HelpDesk+ is detailed as "Jira service desk for Slack". It makes it easy for your team to create and track help requests and streamlines your support process. It automatically maps all of your service request forms to Slack and creates workflows for each request type.

Kayako and HelpDesk+ are primarily classified as "Help Desk" and "Slack" tools respectively.

Some of the features offered by Kayako are:

Support ticketing with email integration
Live chat widgets for your helpdesk and your website
Real-time visitor monitoring

On the other hand, HelpDesk+ provides the following key features:

Threaded conversations
View & Update Requests
Notifications for updates from anywhere

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Pros of HelpDesk+

Pros of Kayako

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3
Easy to customize
3
Possible to host on your own
3
API access
3
Module based extensions
3
OS independent frontend
3
Customers can use it easily
3
Unlimited custom fields on forms
2
Simple, powerhouse and scalable.

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What is HelpDesk+?

It makes it easy for your team to create and track help requests and streamlines your support process. It automatically maps all of your service request forms to Slack and creates workflows for each request type.

What is Kayako?

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

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What companies use HelpDesk+?

What companies use Kayako?

No companies found

See which teams inside your own company are using HelpDesk+ or Kayako.

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What tools integrate with HelpDesk+?

What tools integrate with Kayako?

Slack

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What are some alternatives to HelpDesk+ and Kayako?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

FreshDesk

Freshdesk is an on demand customer support software that works across multiple support channels.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Jira Service Desk

It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.

See all alternatives

HelpDesk+ vs Kayako

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Pros of HelpDesk+

Pros of Kayako

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What is HelpDesk+?

What is Kayako?

Need advice about which tool to choose?Ask the StackShare community!

What companies use HelpDesk+?

What companies use Kayako?

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What tools integrate with HelpDesk+?

What tools integrate with Kayako?

Sign up to get full access to all the tool integrationsMake informed product decisions

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