Zoho Desk vs IBM Control Desk: What are the differences?

Developers describe Zoho Desk as "Industry's first context-aware help desk software". It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer. On the other hand, IBM Control Desk is detailed as "It provides the IT Service Management (ITSM) needed to simplify support of users and infrastructures". It provides the IT Service Management (ITSM) needed to simplify support of users and infrastructures. It reduces costs and increases satisfaction through self-service, automated service management and integrated, best-practice based service desk capabilities.

Zoho Desk and IBM Control Desk belong to "Help Desk" category of the tech stack.

Some of the features offered by Zoho Desk are:

• Multichannel Help Desk
• Self Service
• Agent Productivity

On the other hand, IBM Control Desk provides the following key features:

• Manage IT, operational assets
• Create software app store
• Analyze change impacts