Intercom powers both the email support, and support via the inline message window on the web. Custom events are sent from both the browser via click and Wistia video events, as well as from the Rails application, to give a complete view of user activity from within Intercom. Intercom let us segment the users based on trialling, purchased, and levels of engagement.

I don't know what we would do without Intercom. It's the best tool I've ever found for knowing who your users are and establishing a bulletproof line of communication with them both outbound and inbound.

Intercom popup for easy user interactions, displaying help messages. Static and event-based user context lets us send smart and targeted messages to users.

Streak provides integrates CRM directly into Gmail so we can stay current with our customers, partners, and leads.

Full-lifecycle communications via email and in-app messaging, for batch and automated campaigns.

For staying on top of any long running business processes we have, e.g. leads, hiring.

Used by our clients to track what their users are doing, and for proactive support.