Get Advice Icon

Need advice about which tool to choose?Ask the StackShare community!

Intercom
Intercom

4.1K
1.2K
+ 1
594
Zoho CRM
Zoho CRM

135
85
+ 1
0
Add tool

Intercom vs Zoho CRM: What are the differences?

Developers describe Intercom as "A fundamentally new way to communicate with your customers". Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email. On the other hand, Zoho CRM is detailed as "Close More Deals in Less Time". Online CRM software for managing your sales, marketing, customer support, and inventory in a single system.

Intercom belongs to "Engagement/Lifecycle Marketing" category of the tech stack, while Zoho CRM can be primarily classified under "CRM".

Some of the features offered by Intercom are:

  • Live customer data
  • Rich user and company profiles
  • Real-time customer segments

On the other hand, Zoho CRM provides the following key features:

  • Capture leads from your website- Seamlessly populate visitor data from your website into your CRM system. Publish spam-free forms and create time and context-sensitive contact strategies.
  • Improve your Workflow- Automatically assign leads and customers to the reps best qualified to handle them.
  • Pulse- Identify, target and follow-up on inactive leads. Use what you learn to refine and improve your sales efforts

According to the StackShare community, Intercom has a broader approval, being mentioned in 1411 company stacks & 217 developers stacks; compared to Zoho CRM, which is listed in 31 company stacks and 9 developer stacks.

- No public GitHub repository available -
- No public GitHub repository available -

What is Intercom?

Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

What is Zoho CRM?

Online CRM software for managing your sales, marketing, customer support, and inventory in a single system
Get Advice Icon

Need advice about which tool to choose?Ask the StackShare community!

Why do developers choose Intercom?
Why do developers choose Zoho CRM?
    Be the first to leave a pro

    Sign up to add, upvote and see more prosMake informed product decisions

      Be the first to leave a con
      What companies use Intercom?
      What companies use Zoho CRM?

      Sign up to get full access to all the companiesMake informed product decisions

      What tools integrate with Intercom?
      What tools integrate with Zoho CRM?

      Sign up to get full access to all the tool integrationsMake informed product decisions

      What are some alternatives to Intercom and Zoho CRM?
      Zendesk
      Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
      Drift
      Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.
      Crisp
      Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.
      Front
      Front allows you to collaborate with your team, stay productive, and use email and social together. Currently available on Mac, Windows, Web, and Mobile.
      HubSpot
      Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers.
      See all alternatives
      Decisions about Intercom and Zoho CRM
      Julien DeFrance
      Julien DeFrance
      Principal Software Engineer at Tophatter · | 2 upvotes · 17.2K views
      atSmartZipSmartZip
      AutopilotHQ
      AutopilotHQ
      Segment
      Segment
      Zapier
      Zapier
      Intercom
      Intercom

      Achieving #MarketingAutomation using AutopilotHQ

      Some of the key aspects evaluated here: - Ability to integrate with Segment or Zapier - Being multi-channel (Not just Email automation) - Dozens of integrations and capabilities: SFDC, In app messages, SMS, Push Notifications, Direct Mail, Segment Events... - Allowing teams to operate outside of engineering dependencies - Segmentation against user attributes / user traits - Static or Dynamic segments - Concept of user journeys - And more

      Combined with Segment and its own sets of integrations and capabilities, AutopilotHQ ended up being a very powerful tool for Product Marketing to use at SmartZip.

      Couple of years later, there certainly were some overlap with the features offered by Intercom 's engagement module , but our team kept on using this tool given the greater range of functionality / capabilities.

      See more
      Interest over time
      Reviews of Intercom and Zoho CRM
      Avatar of adjunct
      Rollout.io
      Review ofIntercomIntercom

      We love intercom.io, from customer management to automatic emails. Great wat to stay in touch with your users.

      How developers use Intercom and Zoho CRM
      Avatar of Tim Lucas
      Tim Lucas uses IntercomIntercom

      Intercom powers both the email support, and support via the inline message window on the web. Custom events are sent from both the browser via click and Wistia video events, as well as from the Rails application, to give a complete view of user activity from within Intercom. Intercom let us segment the users based on trialling, purchased, and levels of engagement.

      Avatar of Badge List
      Badge List uses IntercomIntercom

      I don't know what we would do without Intercom. It's the best tool I've ever found for knowing who your users are and establishing a bulletproof line of communication with them both outbound and inbound.

      Avatar of Cyril Duchon-Doris
      Cyril Duchon-Doris uses IntercomIntercom

      Intercom popup for easy user interactions, displaying help messages. Static and event-based user context lets us send smart and targeted messages to users.

      Avatar of Lyndon Wong
      Lyndon Wong uses IntercomIntercom

      Full-lifecycle communications via email and in-app messaging, for batch and automated campaigns.

      Avatar of Cyril Nettey
      Cyril Nettey uses Zoho CRMZoho CRM

      Zoho Mail handles my personal and some lightweight production project emails services.

      Avatar of BrightMachine
      BrightMachine uses IntercomIntercom

      Used by our clients to track what their users are doing, and for proactive support.

      Avatar of philipbarrar
      philipbarrar uses Zoho CRMZoho CRM

      Mail

      How much does Intercom cost?
      How much does Zoho CRM cost?
      News about Zoho CRM
      More news