Desk.com vs Jitbit Helpdesk: What are the differences?

What is Desk.com? The all-in-one system for delivering awesomely responsive customer support. Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

What is Jitbit Helpdesk? Helpdesk ticketing system. Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server Has everything you'd expect from a help desk software, but lowest possible price..

Desk.com and Jitbit Helpdesk belong to "Help Desk" category of the tech stack.

Some of the features offered by Desk.com are:

• Case Management- Stay on top of your support by tracking the owner, priority and status of every customer interaction. Create business rules to automate your workflow. Use case filters to focus on what's important.
• Universal Inbox- View and respond to all customer questions and inquiries from one spot: Desk.com's universal inbox. Email, Twitter, Facebook, Chat, and Phone
• Mobile- Use your iPhone or Android to stay on top of customer issues, collaborate with your team, and track and reply to cases, and see real-time notifications.

On the other hand, Jitbit Helpdesk provides the following key features:

• Knowledge base
• Live chat and "contact us" widget for webites
• Mailbox integration

"Collaboration functionality" is the top reason why over 2 developers like Desk.com, while over 2 developers mention "Turn-key, no need to become an expert in another app" as the leading cause for choosing Jitbit Helpdesk.