Zendesk vs. Kayako vs. SupportBee

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Zendesk

Kayako

SupportBee

Favorites

43

Favorites

1

Favorites

1

Hacker News, Reddit, Stack Overflow Stats

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  • 18.7K
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  • 20
  • 300
  • 0
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  • 36
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Description

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

What is Kayako?

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

What is SupportBee?

SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

Pros about this tool

Pros
Why do you like Zendesk?

Pros
Why do you like Kayako?

Pros
Why do you like SupportBee?

Pricing

Zendesk Pricing Kayako Pricing SupportBee Pricing

Companies

1739 Companies Using Zendesk
1 Companies Using Kayako
2 Companies Using SupportBee

Integrations

Zendesk Integrations
Kayako Integrations
SupportBee Integrations

Latest News

Release Notes February 15th: Zendesk ticket creation...
Inside Design: Zendesk
How Zendesk measures the customer experience
Building a Customer Loyalty Program That Drives Bran...
Customer Service Coaching: Your Recipe to World-Clas...
Integrated Live Chat Boosts Ecommerce Sales


Interest Over Time


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