LiveChat vs Zopim

Overview

LiveChat

Stacks770

Followers82

Votes1

Zopim

Stacks409

Followers84

Votes28

LiveChat vs Zopim: What are the differences?

What is LiveChat? Powerful live chat software. LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.

What is Zopim? Real-time customer satisfaction made simple. Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design.

LiveChat and Zopim belong to "Customer Support Chat" category of the tech stack.

Some of the features offered by LiveChat are:

Chat tools (Canned responses, Visitor information, Chat tags, File sharing, Chat archives, Transfers)
Customization (Chat window themes, 42 Languages, CSS customization, Social media buttons)
Engaging customers (Chat Invitations, Ticket form, Chat on Facebook, Chat buttons)

On the other hand, Zopim provides the following key features:

Easy Widget Customization- Dress up the widget to suit your website's colors and theme.
Customizable Greetings- Greet visitors in your very own unique manner.
Smart Offline Modes- Show a contact form or hide the widget when you go offline? You decide.

According to the StackShare community, Zopim has a broader approval, being mentioned in 303 company stacks & 24 developers stacks; compared to LiveChat, which is listed in 6 company stacks and 4 developer stacks.

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Detailed Comparison

LiveChat	Zopim
LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.	Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design
Chat tools (Canned responses, Visitor information, Chat tags, File sharing, Chat archives, Transfers);Customization (Chat window themes, 42 Languages, CSS customization, Social media buttons);Engaging customers (Chat Invitations, Ticket form, Chat on Facebook, Chat buttons);Reports & analytics (Chat reports, Tickets reports, Daily summary);Applications (Web and Desktop applications, Mobile applications);Ticketing system (Ticket sources, Private comments, Ticket reports);Getting feedback (Chat and Ticket ratings, Post-chat surveys);Visitors tracking (Gathering customer data,Visitor information filtering);API (Workflow automation, Webhooks, JavaScript API)	Easy Widget Customization- Dress up the widget to suit your website's colors and theme.;Customizable Greetings- Greet visitors in your very own unique manner.;Smart Offline Modes- Show a contact form or hide the widget when you go offline? You decide.;Email Chat Transcripts- Customers can send chat transcripts to themselves.;Real-time Visitor Information- Live information on each customer, updated every second.;Automatic Translation- Translate chats into your native language.;Powerful Chat Shortcuts- Reuse answers to frequently asked questions.;Seamless Integrations- Effortlessly pull customer data from or export chats to your favorite CRM / ticketing solutions.;Use on multiple devices- Reply via IM, from anywhere;Automated Pro-active Chat Invitations;Integrate with other web services;See visitor webpath;Combat spam by banning visitors;Secure chats on SSL websites;HTML5 dashboard;Inter-agent Chat and Transfer;Dashboard Analytics;Developer-friendly API;Fanatic Customer Support
Statistics
Stacks 770	Stacks 409
Followers 82	Followers 84
Votes 1	Votes 28
Pros & Cons
Pros 1 Nicely documented, powerful API	Pros 18 Real-time user chat 7 Free plan for startups 3 Simple setup
Integrations
Desk.com Zapier HubSpot Campaign Monitor Weebly Segment Instapage Dropbox PrestaShop Joomla!	Zendesk Salesforce Sales Cloud Highrise SugarCRM Zoho CRM Pivotal Tracker Jira UserVoice

What are some alternatives to LiveChat, Zopim?

Olark

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

tawk.to

It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.

Crisp

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

Chatlio

You don't need yet another chat client. Talk with your customers using your existing Slack service.

SnapEngage

SnapEngage is a powerful Live Chat solution. Without installing any software, your Sales and Support teams can chat with your website visitors while they browse. Agents are using their preferred instant messaging solution and don't need to learn yet another system.

Chaport

Chaport is a multi-channel customer communication platform with a live chat, chatbots, and a knowledge base. It helps businesses engage with website visitors, get more qualified leads, increase sales, and improve customer support.

Drift

Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.

Chatwoot

It is a customer support tool for instant messaging channels which can help businesses provide exceptional customer support through their websites or social media channels.