Microsoft Clarity vs Zendesk
Overview
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Detailed Comparison
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. | It is a cutting-edge behavioral analysis tool that helps you understand user interaction with your website. By using Clarity's robust analysis tools, you can enhance your website for your clients and your business. |
Offer your customers a quick path to the answers they need with knowledge base and community features.;Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.;Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.;Customer Profiles- endesk provides your support team with a holistic view of your customers and their support issues. When working on a ticket, they will have instant access to unified customer information, be able to search the agent knowledge base, and pull relevant data from other areas of your business.;Have private discussions within your organization, collaborate internally with other departments, or call on the expertise of external business partners—all in one threaded dialogue.;Mobile- Zendesk offers native mobile apps for iPad, iPhone, Android, Windows Phone, Blackberry, and Kindle Fire. Your support team has full agent capabilities on their device and can receive push notifications.;Analytics- Measure your customers' satisfaction and the performance of your support team—and create custom reports with data and insights for your business.; | Session recordings;
Heatmaps;
ML insights;
Google Analytics integration |
Statistics | |
Stacks 8.4K | Stacks 86 |
Followers 5.0K | Followers 18 |
Votes 354 | Votes 0 |
Pros & Cons | |
Pros
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Integrations | |
What are some alternatives to Zendesk, Microsoft Clarity?
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FullStory
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Kayako
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Desk.com
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Groove
Build better customer experiences with Groove
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Inspectlet
Inspectlet records videos of your visitors as they use your site, allowing you to see everything they do. See every mouse movement, scroll, click, and keypress on your site. You never need to wonder how visitors are using your site again.
Zammad
It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.
