Microsoft SharePoint vs Zendesk
Overview
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Detailed Comparison
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. | It empowers teamwork with dynamic and productive team sites for every project team, department, and division. Share and manage content, knowledge, and applications to empower teamwork, quickly find information, and seamlessly collaborate across the organization. |
Offer your customers a quick path to the answers they need with knowledge base and community features.;Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.;Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.;Customer Profiles- endesk provides your support team with a holistic view of your customers and their support issues. When working on a ticket, they will have instant access to unified customer information, be able to search the agent knowledge base, and pull relevant data from other areas of your business.;Have private discussions within your organization, collaborate internally with other departments, or call on the expertise of external business partners—all in one threaded dialogue.;Mobile- Zendesk offers native mobile apps for iPad, iPhone, Android, Windows Phone, Blackberry, and Kindle Fire. Your support team has full agent capabilities on their device and can receive push notifications.;Analytics- Measure your customers' satisfaction and the performance of your support team—and create custom reports with data and insights for your business.; | Authentication; Business Intelligence; Web Content Management |
Statistics | |
Stacks 8.4K | Stacks 440 |
Followers 5.0K | Followers 314 |
Votes 354 | Votes 7 |
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What are some alternatives to Zendesk, Microsoft SharePoint?
Google Drive
Keep photos, stories, designs, drawings, recordings, videos, and more. Your first 15 GB of storage are free with a Google Account. Your files in Drive can be reached from any smartphone, tablet, or computer.
Dropbox
Harness the power of Dropbox. Connect to an account, upload, download, search, and more.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Box
The Box API gives you access to the content management features you see in our web app and lets you extend them for use in your own app. It strives to be RESTful and is organized around the main resources you’re familiar with from the Box web interface.
Kayako
Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.
HackPad
Hackpad is a smart collaborative workspace that your team will love.
Quip
Edit and discuss in one place. Quip combines documents with messages so you can work faster, on the web or on the go.
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
Nextcloud
A suite of client-server software for creating and using file hosting services The most deployed self-hosted file share and collaboration platform on the web. Access & collaborate across your devices.
