Talkus vs Netomi: What are the differences?

Developers describe Talkus as "Your help desk. In Slack". With Talkus, Slack becomes the place for your team to communicate with customers, personally, on your website by live chat or by email, phone or SMS. On the other hand, Netomi is detailed as "AI customer service and support to take care of the customers you worked hard to win". Automatically resolve customer service issues across email, chat, social and voice. Built to securely handle billions of customer interactions, it’s AI handles everyday tasks and seamlessly connects to the customer service software systems you’re already using.

Talkus and Netomi can be categorized as "Customer Support Chat" tools.

Some of the features offered by Talkus are:

• 100% integrated with Slack, no need to leave Slack to handle all your support
• Handle live chat for your website, email, sms, phone, FAQ
• 100% customisable.

On the other hand, Netomi provides the following key features:

• Automated customer service built for enterprise
• Process and customer service system integrations
• Natural language understanding