OctoberCMS vs Zendesk: What are the differences?
Developers describe OctoberCMS as "Open-source, self-hosted CMS platform based on the Laravel PHP Framework". October is a Content Management System (CMS) and web platform whose sole purpose is to make your development workflow simple again. We feel building websites has become a convoluted and confusing process that leaves developers unsatisfied, we want to turn you around to the simpler side and get back to basics. On the other hand, Zendesk is detailed as "The leading cloud-based customer service software solution". Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
OctoberCMS belongs to "Self-Hosted Blogging / CMS" category of the tech stack, while Zendesk can be primarily classified under "Help Desk".
Some of the features offered by OctoberCMS are:
- Page Components
- Extensible Platform
- Simple AJAX Framework
On the other hand, Zendesk provides the following key features:
- Offer your customers a quick path to the answers they need with knowledge base and community features.
- Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
- Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.
"Get back to basics" is the primary reason why developers consider OctoberCMS over the competitors, whereas "Centralizes our customer support" was stated as the key factor in picking Zendesk.
OctoberCMS is an open source tool with 8.69K GitHub stars and 1.96K GitHub forks. Here's a link to OctoberCMS's open source repository on GitHub.