Vision Helpdesk vs osTicket: What are the differences?

What is Vision Helpdesk? A Web Based Help Desk Software that allows you to manage support for Multiple Companies at one place. It is an all-in-one help desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it has a robust incident and problem management feature that can automate responses and organize service tickets.

What is osTicket? Open source support ticketing system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

Vision Helpdesk and osTicket can be categorized as "Help Desk" tools.

Some of the features offered by Vision Helpdesk are:

• 3rd party single login and integrations
• Automation, workflow, SLA, and escalations
• Blabby – private social hub for your staff members

On the other hand, osTicket provides the following key features:

• Custom Fields
• Rich text or HTML email
• Ticket Filters

osTicket is an open source tool with 1.69K GitHub stars and 1.15K GitHub forks. Here's a link to osTicket's open source repository on GitHub.